Sales and product service

Product Master - Underground Drilling

Key Performance Areas

Work independently and direct own activities and use best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Underground Drills Division.
Use in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.
Support sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.
Support and guide Field Service personnel and our dealer organizations in solving complex problems and/or issues.
Train and direct Technicians in the evaluation and repair of warranty and non-warranty products.
Set work schedules and priorities to achieve customer visits and organizational expectations.
Actively promotes safety, employee involvement, continuous improvement, and cost reduction activities.
Conduct risk assessment and risk management duties on Sandvik Underground equipment when visiting customer sites.

Profile Required

Matric/equivalent qualification
Trade certificate of competence Electrical/Millwright accompanied by apprenticeship contract or apprenticeship portfolio of evidence
Degree/Diploma in Mechanical/Electrical/Mechatronic Engineering would be advantageous
Technical sales support knowledge
At least 3 years sales support and field service experience
Ability to work effectively within and report to a matrix organisation
In depth knowledge and experience on Sandvik Underground Drilling equipment
Exposure and experience in engineering change management processes will be advantageous
English Proficiency
Medically and physically fit to work in a mining environment
Willingness to travel extensively
Valid driver’s license

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 23 May 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company.

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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