Sales and product service
Senior Service Technician
Diversity lies at the heart of our business and is an integral part of who we are as a company. Our goal is to create a work environment that provides all our employees with equal access to information, development and opportunity, plus, to attract, develop and retain the best and brightest from all walks of life, backgrounds and gender.
Sandvik Mining and Rock Technology is a leading supplier of equipment, tools, service, support and technical solutions for the mining industry and niches such as quarrying, tunnelling, demolition, dimensional stone, recycling, and civil engineering industry. With customers demanding ever greater productivity to ensure profitability, we provide the cutting-edge solutions needed to succeed. Our strength is to deliver best-in-class equipment and solutions that meet and exceed customer safety and productivity needs.
We are looking for a Senior Service Technician to work in the Sandvik SMR P&S division.
JOB PURPOSE
Carry out maintaining, repairing, and inspecting activities, using diverse tools and techniques, with limited supervision
Customer site based, working under guidance of more senior service technicians
MAIN RESPONSIBILITIES
Maintenance and Servicing Equipment.
Plan for correct tools and parts required to perform tasks, according to all work procedures.
Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
Uses knowledge and experience to solve standard problems for customers.
Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
Occasionally collect technical feedback in Sales Area (inputted into Database).
Assign simple tasks to junior staff and guide them in their completion.
Coach customer technicians on basic servicing and maintenance principles.
Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards.
YOUR PROFILE
5 years’ experience in Mining (underground and surface) and Construction Equipment repair,
Knowledge of English is a plus,
Having a Class B driver's license,
Required frequent business travel,
No military service obligation for male candidates,
Work location: Adana or Mersin.