Sales and product service

Field Service Supervisor

Sandvik Mining and Rock Solutions

Field Service Supervisor – Kenwick, WA

(8/6 roster)

The role

Reporting to the Field Service Manager, the key focus of the Field Service Supervisor role is to manage people and processes to achieve a competitive, profitable field service result for Sandvik, ensuring the best customer service in the industry.

This position is responsible for managing the activities of all technicians involved in field service, liaising with various internal and external stakeholders, and overseeing warranty claim processing.

This role is a full-time permanent role which operates on 8 days on and 6 days off roster, working back-to-back with another Field Service Supervisor. This role is a local position based at our Workshop in Kenwick.

Areas of responsibility

Undertake all planning requirements to ensure effective utilization of labor and resources.

Provide supervision and direction to team members.

Coordinate field service technicians on a day-to-day basis.

Process and respond to warranty claims.

Develop and train field service personnel.

Communicate clearly and work with all business lines to provide consistent service and support to our customers in the region.

Conduct customer liaison and site visits.

Your profile

Previous supervisory experience in a mechanical workshop environment.

Trade qualifications in a mechanical discipline (minimum of 5 years post-trade experience).

Certificate IV or Diploma in Business (Front Line Management) is advantageous.

Strong EHS management culture with a drive and determination to achieve company targets and goals.

Positive and proactive outlook with excellent communication skills to ensure customer expectations are met.

Ability to pass a pre-employment medical, reference checks, police checks and regular onsite drug & alcohol testing

What we offer

Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
Zelda Fowkes

For more information, please contact - zelda.fowkes@sandvik.com

Our Company and Culture – Sandvik

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

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