Sales and product service

Product Specialist

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role:

Product Specialist in open pit mining operations, specializing in Boom and Rotary Drilling equipment. Possesses advanced expertise in electrical and hydraulic systems, CanBus communication, GPS integration, IFM modules, IP addressing, and gateway technologies.

As a Product Specialist you will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel. The role is product focused and concentrates on providing guidance and advice on the implementation and strategies for the product range. Product specifications, selection and its application lie with this role

Key Responsibilities:

Develop and organize product training for sales and service personnel for the respective products
Provide technical training to the service network and customer base on proper operation, maintenance and troubleshooting practices
Provide technical support to end users, operators, and service personnel
Provide feedback to factories to enable improvements to the equipment or its operation
Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements
Review spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC)
Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
Monitor test results for new products to implement improvement of the product
Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
Perform equipment installations and demonstrations in a safe manner

Profile Required:

Grade 12/ equivalent qualification
Trade certificate of competence (Millwright/Electrical/Fitter & Turner/Earthmoving Equipment Mechanic/Diesel Mechanic, accompanied by apprenticeship contract or apprenticeship portfolio of evidence.
5 years relevant mechanized mining experience in a surface environment
Experience in maintenance of surface drills
Mechanical, electrical, or electronic equipment maintenance competence in at least 6 of the following areas:
Knowledge on IFM Modules
Knowledge of CanBus systems, troubleshooting / maintenance
Level 3 Low Voltage electrohydraulic electrical systems
Mechanical equipment
Hydraulic systems
Video display and GPS systems
Basic IT skills (knowledge and functions of IP addresses and gate ways)
Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices etc.)
Basic knowledge of software
Knowledge and interpretation of electrical, pneumatic, hydraulic schematic reading.
Knowledge of basic safety circuits
Valid driver’s license
Full physical & medical certificate to work in mining environment

How to apply:

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 18 June 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company.

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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