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Technical Specialist - Field Services

Sandvik Mining & Rock Solutions is looking for an

TECHNICAL SPECIALIST - FIELD SERVICES - ALASKA

If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining & Rock Solutions welcomes you to consider this fantastic Field Service Technician opportunity! This position is located in Juneau Alaska.

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry.

Key performance areas

As the Technical Specialist, you will troubleshoot, repair, and maintain mechanical and or electrical aspects of underground mining equipment and components at high profile mining sites. The Technical Specialist is also responsible for new equipment commissioning and training at customer sites with minimal supervision. This role will largely cover the Alaska market.

Your profile

You possess a technical certification or diploma in mechanical or electrical fields and a minimum of 7 years industry related experience. Diesel and high voltage electrical experience would be an advantage. You are a team player with excellent communication and active listening skills and the ability to maintain strong customer relations with internal and external customers. You are flexible and self-motivated, with a drive to achieve customer satisfaction.

MAINTENANCE AND REPAIR

Maintenance and Repair Specialist (Troubleshooter).

Independently conduct advanced and specialized inspections, fault finding, installations, repairs, adjusting/fine tuning and commissioning of products and equipment at customer site or own premises.

Determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support.

Perform complex troubleshooting and repairs independently and provide technical feedback on important issues to TIM/TFM/CPI systems. (TIM = Technical Issue Management, TFM = Technical Feedback Management and CPI =Continuous Product Improvement process.)

Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Service, Product Support or PSSR).

Operate equipment proficiently in order to be able to test and diagnose issues independently.

Conduct and support warranty investigation.

Technology and automation:

Setup equipment connectivity to customer network.

Commission and setup onboard automation.

Troubleshoot basic offboard automation and provide technical feedback to automation specialists.

Commission new launch products with different applications and solve relevant issues independently.

PLANNING AND REPORTING

Technical data management.

Download control system data and upgrade software without any supervision.

Report on installation, maintenance and repair work and make recommendations to improve processes or advise customer, based on findings and observations.

CUSTOMER VALUE ADD

Support the customer’s product/application/competency by advising on possible upgrades to more advanced solutions and products.

Use deep knowledge of the tasks, tools and procedures in providing technical support to the customers.

Perform adjustments and fine tuning of systems for customer equipment.

Conduct product start up and testing within client commissioning services.

COLLABORATION WITH PARTS & SERVICES AND EQUIPMENT DIVISIONS

Work closely with both Parts & Services in front line and Equipment division’s Technical Product Support.

Source and join technical training courses and assessments of Divisions.

Ensure technical information and knowledge sharing between Equipment division and Sales Area, together/aligned with Product Masters.

Run new product training/coaching course for colleagues Function as first line support for helpdesk issues & technical support in Sales Area.

Collect technical feedback and provide feedback to Product Masters/EQ Division Product line.

SUPERVISION/ACT AS A COACH

Guide, coach and train technicians in service methods and tools and monitor the quality of their maintenance work.

Transfer operating and maintenance practices to customers and colleagues.

Explain system functionality and interaction of

hydraulics/mechanics/electrics/automation/pneumatics/materials to service technicians or (in basic terms) to customers and operators.

Coaching Skills:

Self-Awareness + Emotional Intelligence.

Facilitating.

Building Successful Teams.

Consulting.

Collaboration.

Product and Service Delivery.

New Product and Markets focus.

Evaluate Problems.

Processing Details.

Structuring Tasks.

The Technical Specialist will spend their time working underground and surface. As this role requires approximately 25% travel, you will be provided with a company vehicle.

Benefits

Sandvik is proud to offer a phenomenal catalog of benefits and employee perks such as:

  • Benefits eligibility that begin 30 days after start date!
  • Health care eligibility that includes, medical, dental, vision, prescription and telemedicine
  • Paid vacation with up to 40 hours available to roll over in to the next year
  • Life and AD&D insurance
  • A very strong 401(k) plan. Sandvik chips in 5% annual salary to the Retirement Savings plan. We also match 50% of the first 6%.
  • Tuition reimbursement!

Sandvik provides opportunities for competence development and training, as well as, opportunities for career advancement. We believe diversity is meaningful for success and growth. We innovate and provide innovative solutions and products for our customers across Sandvik.

How to apply

For immediate consideration, please apply online at www.home.sandvik/career to the Technical Specialist position, JO #R0064607.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.