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TSD & Warranty Manager

Sandvik Mining and Rock Solutions

About Us

Sandvik is a global engineering company with over 37,000 team members worldwide. Our division headquarters in sunny Alachua, FL is where we design and manufacture world class rotary drill machines for the global surface mining industry. We offer customer focused mining solutions centered on our own employees’ passion to win while maintaining a fun and rewarding work atmosphere.

Our Culture

At Sandvik, we’re technology driven, innovative, entrepreneurial, and inclusive! Our workplace is full of dedicated and passionate team members who directly contribute to our company’s growth and success. We believe that diversity inspires, so we invest in supporting each other, learning together, and celebrating our differences. And it’s our commitments to Safety, Quality, and our People in what sets us apart here in Alachua.

Key Responsibilities

The TSD and Warranty Manager will provide parts and warranty support through his/her team for both the Rotary Division team members and Sales Areas. This support will include aftermarket offering input, parts queries, setting up parts, processing warranties, strategic parts requests for new models, special parts & and kits quotations, recommended spare parts lists, and determining parts usage & and operating cost models.

  • Manage a team of technical service desk and warranty specialists.
  • Support division and sales areas with part technical queries
  • Quotation for special kits and assemblies
  • Resolve CPI (Continuous Product Improvement) cases related to parts & warranty.
  • Review of safety & service bulletins
  • Setup of parts with correct cost drivers
  • Parts predictive operating cost models for new equipment
  • Recommended spare parts lists for new equipment or on-request.
  • Review & and input to parts manuals
  • Detail-oriented with excellent organizational skills and the ability to manage multiple projects simultaneously.

Education

High school or GED required with relevant technical experience. Technical college or bachelor’s degree preferred.

Experience

  • 10 years of assembly or supporting mining equipment.
  • 5+ years assembly of mining equipment (preference Rotary Drills).
  • 3+ years’ experience managing a team, supervising people, coaching, or developing or leading others.

Interpersonal

  • Social skills with the ability to work and communicate effectively with people and other departments on all levels.
  • Strong written and verbal communication skills.
  • Interest in taking the initiative and being self-directed; ability to be flexible and tolerate ambiguity.
  • Enthusiasm for working in a fast-paced, dynamic, and sometimes stressful environment.

Technical Aptitude

  • Technical knowledge of Rotary Drills, mechanical, hydraulic, and electrical.
  • Familiar with Engineering drawings: pneumatic, hydraulic and electrical schematics.
  • Knowledge of surface mining and machinery equipment is a plus.

Commercial

  • Good understanding of Bills of Material structures.
  • Understanding pricing, margins, and quotation experience.

Computer Skills

  • Experience with Office 365, Advanced Excel, Microsoft Teams, Teamcenter, Salesforce, System21, LEAN.

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to apply

For immediate consideration, please apply online at www.sandvik.com/career to the Technical Service Desk and Warranty Manager position, Job ID #R0062514.

Sandvik is an equal action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.