Product management

Product Support Supervisor

Job Title

Product Support Supervisor -

Country

Ghana

Sandvik Business Area Mining, within the Sandvik Group, is a global leading supplier of equipment and tools, parts, services, and technical solutions for the mining and construction industries. The Sandvik Group has approximately 41,000 employees and operate in more than 170 countries.

Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

At Sandvik, we recognize that we are strengthened by our diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity Employer, and we encourage applications from women and people of all backgrounds.

We are seeking a Product Support Supervisor for the Simandou Project to oversee the service and maintenance of Sandvik fleets, as well as the Parts and Tools Store. The ideal candidate will drive cost efficiency and capital profitability through effective leadership, strong customer relationships, and the implementation of best‑practice Safety, Health, and Environment standards.

Key Responsibilities

Providing OEM product support to customers through the establishment of effective management systems.
Installing, commissioning, and supporting Sandvik equipment to ensure optimal performance.
Managing cost budgets efficiently by initiating cost‑reduction measures while maintaining quality standards and ensuring environmentally safe and healthy practices.
Developing and administering effective maintenance practices that will ensure fleet availability and reliability per contract terms.
Taking full responsibility for Environment, Health & Safety (EHS) performance and management.
Managing all customer and stakeholder relationships to ensure satisfaction and long-term collaboration.
Ensuring continuous improvement initiatives to promote Sandvik's business image and related product and service offerings.
Ensuring the personal and career development of subordinates.
Adhering to all Sandvik policies and procedures, especially the SHEQ policies.

Qualification & Competencies

Degree Qualified Engineer or good trade background with relevant equipment technical and managerial experience.
Qualification in Project Management would be an advantage.
Minimum of 5 years’ experience in a similar role.
Experience in maintaining Surface products, ability to manage parts stores, and overseeing all technical maintenance scope of work aimed at delivering best-practice maintenance service support.
Extensive Mechanical/Electrical Engineering knowledge. Strong business sense and EHS focus.
Strong communication, interpersonal, and people management skills are essential.
Proficiency in the use of spreadsheets and other MS Office applications.
Willingness to travel and work in remote locations for extended periods is essential.
Proficiency in Maintenance Management practices.
Ability to work as a member of a multidisciplinary and guide members of the team.
Adhering to all Sandvik policies and procedures, with strict compliance to SHEQ policies.

Reporting Relationship

Project Manager

Application

For immediate consideration, please apply to the Product Support Supervisor position before April 12, 2026 on the Sandvik intranet, Job ID: R0090440

We thank all applicants for their response, however, only those being considered for an interview will be contacted.

Hiring Location

R0090112

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