Product management

Technical Specialist- Haile Gold

Sandvik Mining & Rock Solutions is looking for a Technical Specialist- Haile Gold

Sandvik Mining & Rock Solutions, the leading global supplier of equipment, tools, service and technical solutions for the mining industry.

SCOPE

The Technical Specialist is responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.

Key responsibilities include:

Technical Expertise

Provides technical training to the service network on proper operation, maintenance and troubleshooting practices.
Provides technical support to end users, operators, and service personnel in cases of complex technical issues.
Provides relevant feedback to factories to enable improvements to the equipment or its operation.
Assists in compiling accurate data to process warranty claims and Rock Tool improvements.
Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
Performs Rock Tool demonstrations in a safe manner.
Assists in the training of distributors.

Customer Service

Provide on-site technical assistance to resolve issues.
Assists customers with parts interpretations and recommended stock holdings.
Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.

Safety and Environment

Complies with SMC safety policies and applicable government, customer or industry regulations or requirements.
Identifies and reports any unsafe work habits.
Strives to find safer ways for customers to work with Sandvik’s products.

Personal Leadership

Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
Takes responsibility for personal development and enhancement of skills.
Proactively ensures community involvement within the area of responsibility.

Key Accountabilities and Performance Measures

Provide technical assistance to resolve problems. Measured by responsiveness to customer inquiries, research to bring resolutions to technical issues, and assistance to TSSRs

Provide training to increase the competencies of Rock Tool users. Measured by customer and Sandvik personnel competence.

Qualifications

Education and Experience

Two year Technical / Engineering Degree in a mechanical / mining discipline
5 years Technical experience
Training in key aspects of technical / engineering trades

Competencies Required

An excellent attitude
Ability to work in a team environment
Written and verbal communication skills
Ability to train and transfer knowledge to others
Flexible, self-motivated and drive to achieve customer satisfaction goals and targets
Strong investigation and diagnostic skills
Computer literacy
Flexible, self-motivated with demonstrated initiative
Knowledge of customer’s industry
Superior customer relations and active listening skills

Special Requirements

The role may require working shifts
The role may require working underground
Ability to travel is essential
Must be willing to relocate to South Carolina

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement

How to Apply

For immediate consideration, please apply online at http://www.sandvik.com/careers for the Technical Specialist, Job Req. ID# R00.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

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