Product management

Parts Support Lead

Sandvik has an opportunity for a Parts Support Lead in Alachua, Florida USA (greater Gainesville, FL area).

About Sandvik

Sandvik is a global engineering leader with over 41,000 employees worldwide. We’re proud to be ranked among Forbes’ Top 50 Global Employers. At our Rotary Drilling Division headquarters in Alachua, Florida, we design and build world-class surface mining drill rigs used across the globe. Our culture is driven by innovation, collaboration, and a passion for solving real-world challenges — all in a fun, inclusive, and rewarding work environment.

The Parts Support Lead is responsible for overseeing the strategic parts processes to ensure the correct support for Rotary machines in parts and components. This role involves coordinating with various departments to forecast demand, evaluate inventory levels, and support Sales Areas in parts procurement strategies that align with organizational goals. The Parts Support Lead ensures compliance with company policies and industry regulations while driving continuous improvement strategies and maintaining strong Aftermarket relationships.

Key Responsibilities

Guide to the Technical Support Desk team, ensuring high-quality, timely support to internal stakeholders and customers

Oversee planning processes related to parts and components, including inventory analysis, demand forecasting, and production alignment

Drive continuous improvement initiatives for technical advisory services, focusing on parts and components performance, reliability, availability and Kits development

Lead aftermarket-related engineering projects in collaboration with factory engineering teams and support administrative processes

Monitor and identify parts and portfolio opportunities, aligning them with business strategies and supporting them through factory coordination

Support Sales Area representatives by providing proactive solutions, technical insights, and mobilizing factory-backed support to resolve customer challenges

Analyze machine running population, inventory levels, production plans, and business intelligence data to develop proactive proposals and technical recommendations

Collaborate cross-functionally with engineering, planning, product managers, and sales teams to align aftermarket strategies with customer and market needs

Act as the technical point of contact for escalated issues and strategic projects involving critical customer support

Participate and oversee in the creation of NPD RSPL lists and assist/ensure the process of strategic stock request with Sales Area.

Work with parts and Service managers and Portfolio Managers to increase market share by Sales Areas

Work with engineering resources as projects to provide aftermarket solutions

Provide stock recommendations based on demand analysis, Sales Area forecasts, sales companies, SMC Logistics and customers

Ensure critical/major components are in stock to support rigs

Review stock and develop strategies to help in reducing factory OSMI

Education & Experience

Must be legally authorized to work in the United States without the need for current or future employer sponsorship.
A bachelor’s degree is preferred, or direct equivalent experience is acceptable

5+ years in an aftermarket environment, demand planning, customer support, maintenance and/or services.

2+ years’ experience coaching, developing, leading, or managing employees

Experience in equipment repair for the mining and/or construction industry.

Good understanding of the service business processes.

Experience in Parts and Maintenance Planning.

Part BoM structure knowledge.

Knowledge of warranty policy and procedures.

Sales Force experience a plus

Required Skills, Knowledge & Abilities

Self-starter who can work independently or in teams

Highly motivated and results driven

Proficient in computer skills include MS suites

Excellent analytical skills and able to create data reports

Adept problem solver – logical and methodical approach for continuous improvement.

Superior communication skills, written and verbal.

High level of professionalism, honesty and integrity

Strong interpersonal and leadership skills Computer Skills:

MS Office knowledge – Excel, Word, PowerPoint, and Outlook. Power BI is a plus

ERP knowledge – LEAN preferred

High level of initiative, drive, and determination to achieve goals and targets

Good written and verbal communication skills are important

Ability to travel as required.

Customer Focus

Benefits

We offer a competitive total rewards package, including:

Health care coverage (medical, dental, vision, prescription, telemedicine) starting 30 days after hire.

Paid vacation with up to 80 hours rollover.

Paid parental leave (eligibility after 12 months)

401(k) with 5% annual salary contribution + 50% match on the first 6% starting 90 days after hire.

Tuition reimbursement and professional development support.

A diverse, inclusive workplace where innovation thrives.

How to Apply

Apply online at https://www.sandvik.com/careers for the Parts Support Lead, Job Req. ID #R0085701

Sandvik is an equal-opportunity employer. We provide reasonable accommodation for applicants with disabilities. For assistance, contact hrsupport.us@sandvik.com.

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