Manufacturing

Aftermarket Service Excellence Manager

Sandvik is looking for a

Aftermarket Service Operations Excellence Manager

Sandvik Mining

At Sandvik Mining, we are global pioneers in providing cutting-edge equipment, tools, parts, services, and digital solutions for the mining and construction industries. With a strong focus on sustainability and innovation, we empower our customers to operate more efficiently and responsibly. Our 17,000+ employees across the globe are the driving force behind our success—brilliant minds who embody our values and shape our culture.

Together with our customers, we drive innovation and digitalization to unlock large-scale value, improve operations, create safer operating conditions and achieve more with less. As we continue to evolve into a more agile, employee-centric organization, we are looking for an experienced and forward-thinking leader to join us as the Aftermarket Service Operations Excellence Manager in our Service Operations in Amsterdam.
Ready to Lead the Future of Service Excellence?

Are you a seasoned leader with deep field and workshop experience in heavy mobile mining equipment? Do you thrive in complex environments where strategic thinking and operational execution go hand in hand?

As the Aftermarket Service Operations Excellence Manager, you will lead the Service Excellence team and drive performance and transformation across our global service operations. This is a high-impact role for someone who understands the realities of equipment maintenance, can drive operational excellence, and is ready to influence strategy.

You’ll be at the heart of our Parts & Services Service Operations Management team, reporting directly to the VP Service Operations, with a clear mandate: elevate service performance, optimize operations, establish and improve processes and standards related to our service operations and facilities, optimize and expand our service footprint, contributing to performance management and shape the future of our aftermarket service business.

In this role, you will be responsible for fostering a culture of continuous improvement and operational excellence. You’ll work closely with our regional Service Operations Support Managers to ensure that processes and standards are executed seamlessly, while also collaborating with business performance and digital transformation teams to drive strategic initiatives. Your work will be aligned with broader organizational goals, contributing to the evolution of global service standards and transformation plans.

You’ll play a key role in supporting our Sales Areas, helping them implement best practices and improve performance. A critical part of your responsibility will be turning around underperforming service agreements by enhancing cost-effectiveness and execution.

Who You Are

We’re looking for a proactive and technically skilled professional with a strong background in equipment maintenance and customer service.

You should hold a tertiary diploma or technician trade qualification and bring at least ten years of experience in equipment maintenance, including five years in field service or a similar role.

Strong communication skills, a collaborative mindset, and a keen eye for data analysis are essential. Experience with digital service platforms and continuous improvement processes will set you apart.

About the Parts & Services Division

Parts & Services plays a critical role in Sandvik Mining’s global operations. Our mission is to keep equipment running at full potential. We are responsible for the full lifecycle support of our equipment—ensuring that our customers receive world-class service, parts availability, and technical expertise wherever they operate. Our customer base spans from large multinational mining corporations to small and medium-sized enterprises, including both end-customers and dealerships.

We develop tailored solutions that enhance productivity, safety, and sustainability. With a passion for innovation and a deep understanding of our customers’ needs, we aim to provide the best overall experience in the industry.

Location: This position is located in Amsterdam. For the right candidate, we are prepared to offer relocation assistance to facilitate a move to the Netherlands.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. As we operate in an international setting, you need to be fluent in English, both verbally and in writing.

Diversity, Inclusion & Sustainability Sandvik is committed to diversity, inclusion, and sustainability. We encourage applicants who believe they are the right fit for the role, even if they don't meet all the qualifications initially. Application Submit your application at home.sandvik/careers by the 8th of November 2025. Your application should consist of an introductory letter and a CV (in English).

When applying in our system, please make sure to also attach your introductory letter when asked to upload your CV. Read more about Sandvik and apply through the careers section on the Sandvik website. Job ID: R0080727

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

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