Product Support and Operational Manager

Feb 19
Canning Vale, Western Australia
Job category:
Sales and Product Service
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Sandvik Rock Processing Solutions – Crushing and Screening

Product Support and Operations Manager – Perth, Western Australia

Our Company and Culture

Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a global leading supplier of Crushing and Screening equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.

The role

The Product and Operational Support Manager – Oceania is a key management role within the Sandvik Rock Processing Solutions business for Oceania. The is role that will enable you to bring together your background in Mechanical Engineering together with your solid leadership skills in order to support and grow the Sandvik Rock Processing solutions business, by means of a field service and repairs business, coupled with product and technical support.

This pivotal role will enable you to utilise your strong sense of business acumen, leadership, tactical decision making, and implementation of improvement initiatives in order to deliver profitable growth for Sandvik Rock Processing’s service and repair business.

You will be supported on your journey by a team of highly skilled individuals who perform a range of tasks including technical product support, product root-cause analysis, product performance recommendations, operator training, development of technical support roles across Oceania, in addition to establishing commercial partnership agreements with 3rd party stakeholders.

This role is a full-time requirement, however Sandvik recognises the desire for flexible working options. Flexible employment arrangements include condensed working weeks, working from home, flexible start/finish times, etc.

Your profile

In order to be successful for this role, you will display a commitment to the highest levels of safety of yourself and others. You will hold a relevant academic degree in Mechanical Engineering (or Mechanical Trade with extensive experience) with solid and long-term industry experience.

In addition, you will be able to demonstrate:

  • Experience with Crushing and Screening equipment, or Mineral Processing equipment

  • Excellent business acumen

  • Excellent interpersonal, communication and team leadership skills

  • Excellent planning and coordination skills

  • A conscientious attitude with a can-do attitude and prepared to work in a challenging environment

  • A desire to provide excellent service and focused on positive customer outcomes

  • You will have prior experience leading teams, dealing with ambiguity and influencing decision making.

  • A team player who loves helping people, solving problems, and wants to be a major factor in the success of our customers.

  • The ability to develop strong industry networks as well as developing and maintaining relationships with customers through proactive customer communications

Please include a cover letter and resume in your application.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

What we offer

  • A rewarding career with diverse opportunities

  • Flexibility to work from home

  • An Employee Benefits Program including salary sacrifice options

  • 13% Superannuation on top of all earnings

  • Company Performance Bonus scheme

  • Length of Service Recognition program

  • Company funded paid parental leave

  • Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website

Deadline: Feb 19
Job-ID: R0049745

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