Customer Service Supervisor
Sandvik Mining & Rock Solutions in Elko, NV is looking for a
Customer Service Supervisor
Are you a relationship-oriented customer service professional with high level work-flow management skills? If you are passionate about a customer service career in the high-tech company offering great development and growth opportunities, we want to speak with you!
Sandvik Mining & Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.
Key performance areas
As a Customer Service Supervisor, you will understand and satisfy customers' requirements by providing help and advice to customers using your organization’s products or services. You will be expected to communicate courteously with customers by telephone, email, letters, and face to face meetings, while keeping ahead of developments in customer service by reading relevant journals, going to meetings, and attending courses.
Your responsibilities are likely to increase as you gain more experience and qualifications.
Additionally, the Customer Service Supervisor will:
Prepare and manage staff schedules
Manage staff in high input positions
Be responsible for customer service messaging to our customers
Continue aftermarket support for customers and dealers
Increase revenue through excellent customer service and inside sales Report and analyze results and trends relating to spare parts.
The Customer Service Supervisor should possess a Bachelor’s degree with three to five years of customer service experience, preferably in a manufacturing environment. Knowledge of the relevant industry is required along with strong customer service focus. The ability to work as part of an integrated team and be self-motivated is highly recommended. The qualified candidate will demonstrate effective customer relations, active listening skills, above average Excel and analytical skills, and excellent written and verbal communication skills.
Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.
How to apply
For immediate consideration, please visit www.sandvik.com/career and apply to the Customer Service Supervisor position.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at firstname.lastname@example.org. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Deadline: Not set