Sales Support Specialist

Jul 18
Ontario, Mississauga, Ontario
Job category:
Sales and Product Service
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Sandvik Mining and Rock Solutions is seeking a

Sales Support Specialist

Location: Greater Sudbury, Ontario

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently we have an opening for a Sales Support Specialist. The Sales Support Specialist is responsible for providing process and systems support to the Sales team (CSSRs, PSSRs) to ensure knowledge and skills are at the expected levels in order to support existing business and improve sales efficiency and customer satisfaction.

Are you passionate about providing a world class customer experience? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

  • Provide process and system understanding and training for Sales team for all system applications including Aurora, eBusiness, Salesforce, etc.
  • Execute training and implement system updates in Sales processes, systems, and relevant applications
  • Provide training for systems updates Collaborates with training team to assess, design, develop and maintain training solutions and components to address skill gaps
  • Develop and oversee the onboarding process developing and execute training plan for the Sales Team (PSSRs & CSSRs as corresponding)
  • Tracks and analyzes learning curriculum effectiveness through various evaluation techniques (such as post-training surveys), including the evaluation of individual performances
  • Develop and distribute teaching aids such as training handbooks, tutorials, or quick reference guides to the Sales Team
  • Identify & support process and systems improvement opportunities and propose continuous improvement activities for Sales and CSC operations.
  • Support the maintenance of data integrity within the various systems.
  • Identify and support any system errors/issues and progress to completion with assistance from other stakeholders.
  • Takes responsibility for personal development and enhancement of skills.
  • Creation and maintenance of training matrix for Sales team
  • Perform other related duties as assigned by manager.

Environmental Health and Safety

  • We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

  • High-level attention to detail.
  • Good time management, prioritizing and organizing skills.
  • Ability to understand, monitor and update existing business or work processes.
  • Strong customer service and satisfaction focus.
  • Strong analytical and problem-solving skills.
  • Excellent computer proficiency with relevant systems.
  • Good written and verbal communication skills.
  • Flexible, self-motivated with demonstrated initiative.
  • Ability to work as part of a diverse team.
  • Bilingual (French / English) preferred
  • Experience with development and delivery of training programs/ modules

In return for your passion and drive we will offer you…

  • The opportunity to make an impact on our business performance.
  • The opportunity to be part of an ambitious team, in an industry leading business.
  • The opportunity to reach your full potential.
  • Ongoing development and training.
  • An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website:

How to Apply

All qualified persons are encouraged to apply at to the Sales Support Specialist job requisition #R0043270; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact for more information.

Deadline: Jul 18
Job-ID: R0043270

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