Technical Support Specialist

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Sandvik Rock Processing Solutions

Technical Support Specialist – Perth, WA

Our Company and Culture

Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.

The role

We are seeking a proactive individual who is passionate about service and technical support. This role focus is to provide expert advice for Sandvik’s Crushing & Screening product range.

Many new installations are expected over the incoming months and this role will join the installation and commissioning team to ensure these projects are executed safely, efficiently and meeting all the technical requirements.

Areas of responsibility

• Provide specialist commissioning and product support to our Customer base in the APAC region

• Delivers equipment training packages to Customers’ operation and maintenance teams and for other employees of Sandvik Crushing & Screening

• Provide technical support for installation, commissioning, maintenance, repair and improvement initiatives of Sandvik Crushing & Screening equipment

• Participate and support R&D in the development of new products

• Provide expert assistance with equipment fault finding

• Provide Customer support around product application, efficiencies and productivity with regards to comminution process

• Provide support to warranty process and investigations of failure modes and root causes

• Develop service business line capabilities for Crushing & Screening support together

Your profile

We are looking for someone with solid experiences in understanding mining and construction Customers’ expectations with the ability to build relationships at all stakeholder levels. You will have the ability to utilise assigned resources and networks to achieve or exceed planned outcomes, in addition a high focus on achieving those outcomes to drive results. You will be experienced in the understanding of Crushing & Screening equipment and processed. You are a capable user of Microsoft tools such as Excel, Projects, PowerPoint, Word, and Access.

You have a strong Customer focus, problem solving skills with the ability to operate independently and without close supervision. Additionally, engineering–oriented background within Mechanical Engineering is advantageous, while Mechanical Trade is also favorable. Onsite commissioning and fixed plant maintenance experience will be highly regarded.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

What we offer

• A rewarding career with diverse opportunities

• Flexibility to work from home

• An Employee Benefits Program including salary sacrifice options

• 12.5% Superannuation on top of all earnings

• Company Performance Bonus scheme

• Length of Service Recognition program

• Company funded paid parental leave

• Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.