Service Planner Crushing and Screening
Our Company and Culture
Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. In 2020, the Sandvik Group had approximately 37,000 employees in more than 160 countries.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.
At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.
We are seeking a proactive individual who is passionate about service and technical support to plan and administrate all the field service activities related to the Crushing and Screening product line in Australia. This role will also be responsible for ensuring these services are executed safely, efficiently and professionally, achieving high levels of customer satisfaction.
As well as this, you will also:
Deliver service estimations (quotations) based on customers enquiries and/or sales representatives leads, that meet current service agreements and internal pricing rules.
Gain market intelligence to ensure accurate service resource planning.
Review, update & maintain accurate service calendar details to achieve correct resources allocation and effective service execution.
Provide administrative support to all field service jobs, such as, but not limited to: raising sales orders / service orders and invoicing of services delivered.
Coordination of medicals, inductions and training requirements for service personnel to be able to access customer sites.
Collect and file supporting documentation (signed timesheets, expenses receipts, etc.) to be presented with the service invoice and/or to request change orders for site services.
Manage the workload balance of the service resources to achieve the utilisation targets.
Mechanical Engineering qualification (Mechanical Trade will also be considered)
Proven resources planning experience within the mining sector
Proven ability to meet customer expectations and the ability to build relationships
Ability to utilise assigned resources and networks to achieve or exceed planned outcomes
Computer literacy with Microsoft suite (Excel, Projects, PowerPoint, Word, and Access)
Exceptional customer service, negotiation and problem-solving skills
Ability to work autonomously
Ability to travel domestically and internationally as required
The right to work in Australia
Ability to pass a pre-employment medical test
What we offer
A rewarding career with diverse opportunities
An Employee Benefits Program including salary sacrifice options
12.5% Superannuation on top of all earnings
Length of Service Recognition program
Company funded paid parental leave
Training and development opportunities
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
0459 835 941
Agencies need not apply.
Overseas and interstate applicants need not apply.
Deadline: Not set