Product Specialist - Crushing & Screening

Not set
United States of America
Phoenix, AZ, Arizona
Job category:
Product Management
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Phoenix, AZ. May telecommute from home in the Phoenix, AZ area.

Sandvik Mining and Construction USA, LLC is looking for a Product Specialist - Crushing & Screening in Phoenix, AZ to provide technician/technical support and to develop the technical competencies of customers and internal personnel within the Crushing and Screening division. May telecommute from home in the Phoenix, AZ area.

Key Responsibilities

Provide on-site technician/technical support and training to end users, operators, distributors, and service personnel for heavy duty mining crushing and screening equipment. Troubleshoot and resolve cases of complex technical issues. Deliver relevant feedback to factories and engineers to enable improvements to mining crushing and screening equipment or its operation. Compile accurate data to process warranty claims and machine improvements. Review spare parts recommendations for crushing and screening mining products, track and develop accurate feedback for machine life operating costs. Investigate warranty claims to enhance customer satisfaction and provide feedback to the respective factories and equipment production facilities. Assist factories, production facilities, and engineers with field-testing and trials of new products and updated components to ensure proper and safe operation of equipment. Perform in-field crushing and screening equipment demonstrations in a safe manner. Assist customers with parts interpretations and recommended inventory and spare parts holdings. Develop customer relationships and ensure customer satisfaction. Comply with safety policies and applicable government, customer or industry regulations or requirements for mining equipment use and operation. Develop the technical competencies of customers and internal personnel within the crushing and screening division. Provide technical training to the service network on proper operation, maintenance and troubleshooting practices for crushing and screening products.


You possess eight (8) years of experience providing engineering technician/technical support in the mining industry. The eight (8) years of experience must have included providing technical support, troubleshooting, and commissioning for heavy duty crushing and screening mining equipment. This position requires working underground. Up to 50% domestic travel to customer locations in the Phoenix, AZ area. Up to 10% international travel to Canada. May telecommute from home in the Phoenix, AZ area.


Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, employee wellness and recreational discounts, tuition reimbursement and a generous 401(k)-retirement savings plan. In addition, we provide opportunities for professional development and training, as well as opportunities for career advancement.

How to apply

For immediate consideration, please apply online at to the Product Specialist - Crushing & Screening position, Job Req. ID # R0039184.

Sandvik Mining is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Deadline: Not set
Job-ID: R0039184

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