Branch Operations Manager - East Coast

Not set
United States of America
White Pine, Tennessee, Knoxville, Tennessee
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Sandvik Mining & Rock Solutions in Knoxville, TN is looking for a

Branch Operations Manager - East Coast

Sandvik Mining & Rock Solutions, the leading global supplier of equipment and tools, service, and technical solutions for the mining, quarry, and construction industry, currently has an opening for a Branch Operations Manager – East Coast at the new Knoxville, TN location.

The Branch Operations Manager is responsible for the overall performance of the East Coast Branch (planning, resourcing, and revenue development across identified business lines in the assigned area of responsibility). Special emphasis should be placed on profitable growth and customer satisfaction. This role reports to Business Line Manager Parts & Services USA and is part of the Parts & Services USA Management Team.

Key Responsibilities Include:

Business Growth and Development

  • Responsible for all operations and services under the branch

  • Develops and enhances the overall relationship with customers leading to constructive and profitable business partnerships

  • Continuously improve customers service levels, including quality of field service, parts availability, component repairs, and technical support

  • Develops and maintains a strong branch team to support the customers

  • Development of high-performance sales teams expected

  • Direct customer management is expected for critical accounts in the region

  • Drive execution of branch strategy

  • Contribute to the development of the long term strategies for support and customer growth

  • Investigates competitor activities and conducts relevant market research that enables market competitiveness

Safety and Environment

  • Complies with SMRT safety policies and applicable government, customer, or industry regulations or requirements

  • Identifies and reports any unsafe work habits

  • Strives to find safer ways for customers to work with Sandvik’s products

Customer Service

  • Liaises with customers and Divisions to ensure all issues resolves on time

  • Ensures customer satisfaction within the area of primary responsibility

  • Coordinates and secures specialized resources in line with customer requirements

  • Provides regular reports on business activities, opportunity development, and overall satisfaction of the Customers base


  • Deliver high-quality service to ensure maximum uptime of customer’s equipment

  • Manage parts inventory efficiently to ensure the rights stock is in place to support the customers while meeting the minimum stock turn requirements

  • Optimize the turnaround time of component repairs at the branch

  • Develop a high competent field service team to support the customers

  • Support the rental fleet with inspections, services, and repairs

  • Deliver high-quality pre-delivery inspections of new equipment, install local options and deliver equipment that exceeds customer’s expectations


  • Develops and implements agreed business targets to include revenue, expense, resourcing, and networking capital elements

  • Develops long-term targets supported by annual budgets and goals

  • Responsible for achievement of agreed targets

  • Ensures Accounts comply with SMRT terms and conditions of sale

People Management and Development

  • Hires, coaches, motivates, trains, evaluates and directs team members to accomplish defined goals and objectives

  • Manages, motivates, and influences ad-hoc teams as driven by business needs

  • Plans and assigns responsibilities to team members to ensure adequate customer coverage

  • Ensures implementation of the technical training program

Personal Leadership

  • Ensures that all activities are carried out by Sandvik values and current Company Policies and Procedures

  • Stays current on industry developments, competitive offerings, and issues affecting sales and customers

  • Takes responsibility for personal development and enhancement of skills

  • Proactively ensures community involvement within the area of responsibility

Your profile

Bachelor’s Degree in an Engineering or Business discipline is a must. Five years experience in management. Experience working in service and workshop environments is a plus.

Additional Requirements:

  • Strong knowledge of the industry

  • Application knowledge

  • Strong customer service focus

  • High level of professionalism, honesty and integrity

  • Ability to see the big picture, yet focus on the detail

  • Commercially astute with demonstrated business acumen

  • Ability to assess and manage business risk

  • Demonstrated leadership skills with the ability to motivate others to achieve outcomes

  • Ability to lead and work as part of an integrated broad team

  • Strong ability to build relationships within the industry

  • Highly developed interpersonal skills including the ability to influence and negotiate at a senior level

  • Strong written and verbal communication skills

  • Excellent listening skills


Sandvik is proud to offer a phenomenal catalog of benefits and employee perks such as:

  • Benefits eligibility that begin 30 days after start date!

  • Health care eligibility that includes, medical, dental, vision, prescription and telemedicine

  • Paid vacation with up to 40 hours available to roll over in to the next year

  • Life and AD&D insurance

  • A very strong 401(k) plan. Sandvik chips in 5% annual salary to the Retirement Savings plan. We also match 50% of the first 6%.

  • Tuition reimbursement!

Sandvik provides opportunities for competence development and training, as well as, opportunities for career advancement. We believe diversity is meaningful for success and growth. We innovate and provide innovative solutions and products for our customers across Sandvik.

How to Apply

For immediate consideration, please apply online at for the Branch Operations Manager position, Job Req. ID# R0042001.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Deadline: Not set
Job-ID: R0042001

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