Customer Systems resolution specialist

Configures, plans, administers, installs, maintains and upgrades platform server and platform systems software.
Plan and performs recovery procedures, scheduling and back-ups and monitors batch processes.
Conducts performance monitoring, capacity planning, workload modeling and predictive analyses to identify and resolve potential issues (e.g., performance, security breaches).
Collaborates and troubleshoots with internal and/or external resources to maintain the expected service level.