Service Manager - ITSM

Jun 20
Job category:
IT & Software Development
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Do you have an analytical and problem-solving mindset with an ambition to drive change? Join our journey towards becoming a stand-alone company!
Sandvik Materials Technology (SMT) has initiated an exciting journey to explore the possibility of a separate listing on the Nasdaq Stockholm Exchange. With a clear direction for our journey ahead, utilizing our position as technology leader, progressive customer partner and sustainability driver, we aim to become an even stronger and independent company within our industry.
Our mission is much more than delivering good products, technology and processes– working together to develop solutions based on our customer needs, and, thereby, achieving our business goals is a better description of our daily work. With curious co-workers and safety as our first priority, we create a work environment where you can grow both personally and professionally.
We are already now starting to onboard several competences in the process to prepare for a new organizational set-up. Join our journey towards becoming a stand-alone company!


As a Service Manager for ITSM, you have an essential role in serving as the point of escalation and collecting feedback and requirements from customers and other stakeholders. You will identify customer needs, translate them into services, and lead the development of the services portfolio, timecard and application portfolio management (APM). You will estimate costs for service operations and provide relevant service reporting.
As a Service Manager, you will manage tactical planning for service delivery and participate in relevant application forums. Also, establish financial, business and pricing models for the services in scope and ensure supplier performance according to agreed SLAs/OLAs. You will act as point of escalation for any operational issues related to the service.
Initial work location in Sweden; Sandviken


This role requires solid experience and knowledge of IT application deliveries and system implementations supported with a degree in Information Technology or other relevant education or work experience. You also have a general technical knowledge of IT solutions such as ITSM platform, preferably ServiceNow. Experience of service management and the ITIL framework and experience of working with outsourced deliveries and service partners is advantageous.
We put great emphasis on your personal skills. This role requires excellent communication skills in English, with ability to communicate within a large organization and international stakeholders.
You have an analytical and problem-solving mindset; you are self-motivated and can work independently as well as lead and teach/coordinate different work groups of different cultures.
It is natural for you to build and maintain relationships.
What’s fun about the job?
For starters – be part of the implementation phase of our ITSM platform. You will be a member of the implementation team where you will support, train and enhance the usage of the ServiceNow suite globally. After “go live” you will be a major stakeholder and play a key role in the development of the platform.

Application & Contacts

In this recruitment we collaborate with Randstad, who are the ones that will process your application. Apply through their webpage using this link or below, and not through Sandvik’s system.

Are you interested in learning more about this exciting job?
Please contact:
Torbjörn Bäckström, Head of Group Applications at Sandvik Materials Technology
Office phone +46 26 263762
Mobile +46 70 241 2076
Nathalie Löfvenmark, Recruitment consultant
Union contacts
Maria Sundqvist, Akademikerföreningen, +46 (0) 26 -26 39 93
Kjell-Åke Klockervold, Ledarna, +46 (0) 26-26 30 44
Mikael Larsson, Unionen, +46 (0) 26-26 31 66

About Sandvik Materials Technology

Sandvik Materials Technology is a business area within the Sandvik Group and a world-leading manufacturer of high value-added products in advanced stainless steels and special alloys as well as products for industrial heating. The cutting-edge expertise is based on an integrated production platform and industry-leading metallurgy and R&D. In 2020, sales were approximately 13 billion SEK with about 5000 employees.

Deadline: Jun 20
Job-ID: R0029019

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