Product Support Advisor
Our Company and Culture
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. In 2020, the Sandvik Group had approximately 37,000 employees in more than 160 countries.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.
At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.
The Product Support Advisor is the first point of contact for the Customers maintenance management, supervision, planning, and technical teams, and requires a high level of coordination to meet the customer requirements. This role is required to coordinate Sandvik parts, technical support, CSC repairs and any additional field service support as required. In addition, this role will also:
Manage the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction
Enhance existing Site Service by providing input into strategic plans for the continued expansion of the business
Responsible for stock levels including critical spares
Provide coaching and mentoring to the customers maintenance team when required
Perform Fault Finding of Technical issues
Assist Planning department in the optimisation of maintenance strategy development
Focusing on improving the performance and integrity of the Equipment at the lowest practical cost
Provide high level reporting to the Customer and Sandvik management teams
Work within the Customer’s Maintenance Management Team to improve Sandvik Equipment performance
Abide by Safety and Environmental guidelines, Australian standards, and contractual requirements
This role is DIDO from Perth on a 7:7 roster and is based in Boddington, WA.
Experience in a customer-facing technical role (desirable)
Previous stock and inventory control experience
Experience with Sandvik’s underground equipment products lines would be an advantage
Exceptional customer service skills
Ability to work autonomously and be decisive
Computer literacy with Microsoft suite and ERP’s
Sound understanding of the mining industry
The right to work in Australia
Ability to pass a pre-employment medical test
What we offer
A rewarding career with diverse opportunities
Fully maintained work vehicle
Competitive salary package including annual bonusses and 12.5% superannuation on top of all earnings
Excellent range of employee benefits including salary sacrificing
Length of service recognition program
Paid parental leave
Training and development opportunities
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
0459 835 941
Agencies need not apply.
Overseas and interstate applicants need not apply.
Deadline: Not set