Product Support Advisor

Not set
Boddington WA, Western Australia
Job category:
Apply for this job

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. In 2020, the Sandvik Group had approximately 37,000 employees in more than 160 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.

Job Summary

The Product Support Advisor is the first point of contact for the Customers maintenance management, supervision, planning, and technical teams, and requires a high level of coordination to meet the customer requirements. This role is required to coordinate Sandvik parts, technical support, CSC repairs and any additional field service support as required. In addition, this role will also:

  • Manage the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction

  • Enhance existing Site Service by providing input into strategic plans for the continued expansion of the business

  • Responsible for stock levels including critical spares

  • Provide coaching and mentoring to the customers maintenance team when required

  • Perform Fault Finding of Technical issues

  • Assist Planning department in the optimisation of maintenance strategy development

  • Focusing on improving the performance and integrity of the Equipment at the lowest practical cost

  • Provide high level reporting to the Customer and Sandvik management teams

  • Work within the Customer’s Maintenance Management Team to improve Sandvik Equipment performance

  • Abide by Safety and Environmental guidelines, Australian standards, and contractual requirements

This role is DIDO from Perth on a 7:7 roster and is based in Boddington, WA.

Essential Criteria

  • Experience in a customer-facing technical role (desirable)

  • Previous stock and inventory control experience

  • Experience with Sandvik’s underground equipment products lines would be an advantage

  • Exceptional customer service skills

  • Ability to work autonomously and be decisive

  • Computer literacy with Microsoft suite and ERP’s

  • Sound understanding of the mining industry

  • The right to work in Australia

  • Ability to pass a pre-employment medical test

What we offer

  • A rewarding career with diverse opportunities

  • Fully maintained work vehicle

  • Competitive salary package including annual bonusses and 12.5% superannuation on top of all earnings

  • Excellent range of employee benefits including salary sacrificing

  • Length of service recognition program

  • Paid parental leave

  • Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Recruitment Specialist

Zelda Fowkes

0459 835 941

Agencies need not apply.

Overseas and interstate applicants need not apply.

Deadline: Not set
Job-ID: R0029840

Apply for this job