IT and software development

Technical Support Specialist

Do you enjoy solving technical challenges and making a real difference for customers? Here’s your chance to join a team where you play a key role in delivering high-quality hardware and software solutions worldwide. At Sandvik and Tool Flow Solutions, you collaborate across functions, work with cutting-edge solutions, and bring hands-on expertise to customers.

Why join us?

• Shape the future of technical support for innovative storage systems

• Work closely with global teams in a dynamic, customer-focused environment

• Make an impact through problem-solving, testing, and quality assurance

Your mission

In this role, you provide end-to-end technical support for hardware and software solutions within Tool Flow Solutions, reporting to the Head of Support. You work across support, QA, and development teams to ensure reliable, high-performing solutions for our customers.

What you’ll do:

• Deliver 1st and 2nd-level technical support

• Perform on-site troubleshooting, service, and repairs sites

• Manage customer orders and coordinate order planning

• Run training sessions for customers on our technical solutions

• Execute QA testing and maintain up-to-date technical documentation

• Support bug fixing and validation of new features

• Assist development with integration of hardware variants

This role is based in Stockholm, Sweden or Tübingen, Germany.

Your profile

You’ve got solid hands-on experience with electronically controlled hardware and Windows-based systems, along with a background in IT or similar technical fields. You’re confident handling technical troubleshooting and customer-facing support.

You bring:

• Strong understanding of industrial storage hardware and software setups

• Experience in installations, service work, and QA processes

• Solid knowledge of Windows environments, drivers, and licensing

• Ability to create and maintain accurate technical documentation

• Comfortable working with multiple stakeholders across projects

You’re a problem solver with a practical mindset and a customer-oriented approach. You work well in teams, stay structured, and communicate effectively in English. Openness to learning and willingness to travel for installations and service make you thrive in this role.

Our culture

Our role is clear – through every action, every day, we make the shift and advance the world through engineering. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career options. Are you intrigued? Visit our website, LinkedIn or Facebook page to get to know us further.

Contact information

For further information about this position, please contact Erik Hoss, hiring manager, erik.hoss@tdmsystems.com

We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.

Union contacts – Sweden

Thomas Lilja, Unionen, +46 (0)70 261 04 82
Tord Engström, Akademikerföreningen, +46 (0)76 106 62 87
Peter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55

Recruitment Specialist: Gustaf Sjögren

How to apply

Send your application no later than April 26, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0091145.

To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com.

Business area Machining is a global leading manufacturer of tools and tooling systems for advanced industrial metal cutting, as well as metal powder. In 2025, sales were approximately SEK 44 billion with about 18,700 employees.

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