IT and software development

Service Platform Specialist / Key Super User

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Job Summary

Sandvik is seeking applications from motivated individuals for Service Platform Specialist / Key Super User based in Balikpapan – Kalimantan Timur.

This role plays a critical part in ensuring the successful implementation and sustainability of the Maximo Service Platform Program. The Key Super User will act as a key resource for change management, communication, and training throughout the project lifecycle and post go-live phase.

MAIN RESPONSIBILITIES

Provide essential local sales area knowledge and context for project activities.
Actively participate in project implementation, contributing to gap analysis and following up on gap closure actions.
Lead and coordinate project activities, including preparation for business process testing (BPT) and end user training.
Drive communication and marketing initiatives in their sales area while supporting global change efforts.
Serve as key communicator, ensuring that relevant project updates and activities are effectively shared with end users.
Continuously work with local change champion to ensure smooth adaptation and sustainability of change.
Initiate and support both global and local change activities throughout the project life cycle.
Maintain and update the end user training list for configuration and reference.
Serve as primary resource for delivering all service platforms and end user training after go-live date.
Review and provide feedback on training material and ensure they meet the needs of sales area.
Participate in BPT to ensure the system meets business needs and support training development.
Approve system access request and manage any integration doc. connect. Errors.
Oversee update of locally translated materials to ensure they aligned with global standard and local requirement.

COLLABORATION WITH OTHER BUSINESS LINE

As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions, including Business Line Managers and Territory Manager.
Direct report to Local Project Manager / Service Manager and indirect report to Service. Superintendent, CSS Supervisor, and Inventory & Pricing Manager in Balikpapan.
Coordinating closely with end-user personnel to ensure accurate implementation and adaptation.
Collaboration with Administration Service to ensure timely resolution of technical issues and smooth coordination of service activities.

HEALTH & SAFETY

Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.
Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

PREFERRED ENVIRONMENT & MOBILITY

Field - Any environment (Location Sandvik Sites / Projects).
Willing to travel globally within Sandvik area and/or from site to site within country of Indonesia.

EXPERIENCE & QUALIFICATIONS

High school or equivalent experience. Bachelor’s degree in relevant field with having post-secondary education/training in business or supply chain discipline would be an advantage.
More than 1 year of experience in administrator environment, specifically system admin or other relevant roles.
Prior exposure to ERP, WMS, TMS and EHS management systems (experience with Aurora and DI is an advantage).
Proficient skill in English with written and verbal communication skills.
Has good understanding of local SA business.
Strong attention to detail with organizers and time management skills.
Can-Do attitude.
Ability to travel regionally or stationed on site.
Has experience of understanding working with change.
Able to plan to work outside normal office hours (during project roll out).
Willingness to deliver training.

Only candidates who meet the qualifications will be processed

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

By submitting your resume and application information, you authorize Sandvik to transmit and store your information in our database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

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