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Global Product Support Specialist, Underground Automation

Business Unit Automation as part of Division Digital Mining Technologies is driving an exciting and revolutionary transformation in the mining industry. This industry is going totally digital, which has a radical impact on our customers’ way of thinking and the way they run their businesses. Sandvik is the global market leader in this area, offering cutting edge digital products and solutions for its customers worldwide. Our offering includes the AutoMine® product family, which provides solutions for fully automated and robotic mining technologies for underground and surface mining. We also have the best-in-class software solution, the next generation OEM-agnostic digital tools for optimizing underground mines. It creates full-process transparency and control of mining operations including, real time 3D-graphics based process control, artificial intelligence, and predictive data analytics technologies. With these cutting-edge technologies, including agile software development, machine vision and artificial intelligence, we at Sandvik are revolutionizing underground mining operations and processes.

We are looking for a dynamic and energetic Global Product Support Specialist – Underground Automation, Global Automation Services. The position is full-time, permanent and based in Tampere, Finland and reports to the Operations Lead, Global Automation Services, AutoMine® product family.

Your role

As a Global Automation Product Support Specialist, you will be a member of Automation product support group supporting mining automation aftermarket business. You are responsible for product support for underground load and haul automation. You will provide sales areas and customer with technical support in all phases of underground load and haul automation’ life cycle where safety awareness is paramount. You will provide the field support, equipment and systems starts ups and training support together with equipment teams to sales areas and customers. Essential part of the product support is to help Underground Automation Product Line receive sales area feedback to improve underground automation product offering and competitiveness. We expect that you will perform your duties with a high degree of independence, initiative, efficiency, and judgment. You will work in close collaboration with product line, product development, project office and supply chain, training, and product support. Succeeding in the job requires active communication between the internal and external key stakeholders worldwide.

In addition, you will:

  • Provide AutoMine® Lifecycle Support Solutions value-added services designed for unlocking the excellence in mining automation and use of AutoMine® productivity platform supporting automation aftermarket business growth.
  • Participate in and support new product and offering development projects.
  • Support commissioning of underground load and haul automation systems and equipment in the field.
  • Support underground automation and digitalization competence development and training activities both in the factory and in the field.
  • Owning and ensuring successful underground automation offering customer demonstrations.
  • Participate in resolving technical enquiries, provide diagnostic and product application support to sales area teams.

Your work consists of wide range of daily support tasks for lifecycle product support, product development testing, customer demonstrations, systems startups, and trainings; special focus on ‘system / unit down’ situations. Position requires frequent traveling – 60% of your work time.

Your background and what we find important

You need to have a passionate to lead and to take a proactive approach in “getting things done” while maintaining good team collaboration with internal and external stakeholders.

You possess a suitable degree (B.Sc. or M.Sc.) in technology or equivalent studies in a technical field and have at least couple of years’ experience in product support, and minimum of three years’ experience in load and haul machine production, BEV machine maintenance and AutoMine® systems. Experience in the heavy machinery, loading and hauling equipment and BEV is highly valued. You are capable of clearly expressing your ideas and have a strong interest in working with experts across cultural boundaries. Frequent international travel is part of in this role. Fluency in English as well as supporting can-do attitude are prerequisites. You are eager to learn and have a passion for working within the mining and technology industry.

You have a passion for excellent customer service, and you can easily establish and maintain good contacts within your professional network, good communication and teamwork skills. You are curious to learn all the time, new products, solutions, processes, and IT tools – lifelong learning is your key motivator.

What’s in it for you?

We offer you an interesting role in an international business environment, extraordinary products, great colleagues, opportunities for your professional development.

Contact information

For further information about this position, please contact the recruiting manager:
Adriaan Hough, Operations Manager, Global Automation Services, AutoMine®, Business Unit Automation, tel. +358 50 5151934.

For further information regarding the recruitment process, please contact:
Sandvik's HR Services, Finland, tel. 4444 or +358 (0)800 1 44444 (weekdays at 9-11 and 13-15 EEST).

Want to be part of the Global Automation Services team?

Send your application and CV with your salary expectation by Sunday June 23rd, 2024.

Read about Sandvik and apply at home.sandvik/careers. When applying, please make sure to also attach your introductory letter when asked to upload your CV.

Job ID: R0067138

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