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Customer Support Engineer

The Underground Drilling Technical Services team has an excellent opportunity for a Customer Support Engineer to ensure our customers get world-class 24/7 support globally. This position is permanent, full-time, and based at our global technology and manufacturing center for drilling equipment in Tampere, Finland.

Your mission – technically skilled, customer service minded expert

You will be part of the Underground Drilling Technical Support team and you will work in close collaboration with our sales teams, R&D and product management.

Your duties include:

  • Reacting to customer support needs and monitoring customer satisfaction
  • Developing data-driven capabilities of remote technical support
  • Transferring sales organizations and end customers to digitalized and automized underground mining environment with focus on underground drilling equipment
  • Supporting customers in equipment data transfer, connectivity, and network setup issues
  • Promoting AI in underground drilling technical support
  • Carrying out field service trips in problematic situations where factory level technical knowledge or drilling application operations optimization skills are needed.
  • Commissioning of intelligent underground drilling equipment and performance follow-up

Your background and what we find important

To succeed in this position, you will need

  • M.Sc (/B.Sc) degree in relevant technical field, such as automation, software development or electrics
  • Hands-on experience on modern technology applications e.g., modern control system technologies, digital data solutions in customer service
  • Proficiency in maintaining automation equipment
  • Customer service attitude
  • Facilitation and presentation skills
  • Willingness for frequent international travel

We expect that you have energetic, innovative and proactive way of working combined with good communication and collaboration skills. Experience on heavy machinery industry and/or mining or tunneling environment is considered a big plus. As we operate in multi-cultural and international setting, you communicate fluently in English and other languages are a considered a benefit.

What is in it for you?

We offer you opportunities to further develop your expertise with our high-tech products and to reach your full potential in a global business environment. In addition, we offer a multi-form and inclusive corporate culture focused on sustainable development, with values such as Innovation, Fair Play, Customer Focus and Passion to Win. We at Sandvik believe that the diversity of experiences, perspectives and backgrounds will contribute to successes for our employees, our company and therefore also our customers.

Visit our stories hub, LinkedIn, Facebook and We Make the Shift - Advancing the World through Engineering to get to know us better.

Contact information

For further information about this position please contact the recruiting manager:

Petri Koski, Manager, Technical Support UGD, tel. +358 405427441.

For further information regarding the recruitment process please contact:

Sandvik’s HR Services, tel. 4444 or +358 (0)800 1 44444 (weekdays at 9-11 and 13-15 EEST).

Want to join our team?

Send your application and CV including your salary request by Sunday June 9th, 2024.

Read about Sandvik and apply at home.sandvik/careers. When applying in our system, please make sure to also attach your cover letter when asked to upload your resume.

Job ID: R0066961

About us

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2023, sales were approximately 66 billion SEK with about 17,000 employees.

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