Administration

warranty handler

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role:

Responsible for managing the warranty claims process for new and/or rebuilt equipment and aftermarket parts related to all business areas within Southern Africa.

Key Responsibilities:

Analyse warranty claims submitted by customers to determine their validity and compliance with internal warranty policies.
Maintain accurate electronic records of all warranty claims and their status.
Compile data and generate reports related to warranty claims, performance, and trends and distribute these reports to the relevant stakeholders to identify areas for improvement and inform decision-making.
Recommend corrective actions to improve warranty processes, reduce defects, and enhance customer satisfaction.
Limited travel to suppliers and mine sites if required.
Provide training and support to all stakeholders on the warranty claim process.

Your profile:

Grade 12/equivalent qualification
Trade certificate of competence (Millwright/Electrical/Fitter & Turner/Earthmoving Equipment Mechanic/Diesel Mechanic)
Diploma in Engineering (N6)
3 years’ experience in maintenance and repair of trackless mobile equipment
Excellent communication skills
Advanced computer literacy (MS Excel) and report writing skills
English proficiency
Valid driver's license

How to apply:

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 12 November 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

Apply