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Administrative Operations Lead

Title: Administrative Operations Lead

Location: Hybrid (Wixom, MI)

About Metrologic DCS

Metrologic DCS, part of the Sandvik Group, is a recognized global leader in 3D industrial metrology and quality intelligence.

We design innovative software solutions and services that enable manufacturers to master inspection and manufacturing challenges and accelerate their digital transformation.

Our solutions help customers improve product quality, increase efficiency, and drive productivity across global production environments, while reducing quality-related costs and enhancing overall performance.

Job Purpose

This role serves as a central point of coordination for office-based operational activities in the US. You will be responsible for supporting service execution, office logistics, and facility coordination to ensure smooth day-to-day operations.

You will work closely with service, sales, and external partners to manage quoting, scheduling, purchasing, and facility-related activities. This role plays a key part in maintaining an organized, responsive, and efficient office environment that supports both internal teams and customer needs.

Main Responsibilities

Serve as the primary coordination point for office operations and service support activities
Support service and sales teams through quoting, scheduling, and operational coordination
Manage purchasing activities and vendor coordination
Oversee shipping and receiving processes from the office
Coordinate calibration activities with customers and external partners
Organize and track building maintenance and service schedules

Key Responsibilities

OFFICE OPERATIONS

Quoting Support: Prepare and manage service and maintenance quotes in coordination with service and sales teams
Scheduling: Coordinate calibration schedules and service activities with customers and external partners
Purchasing: Manage purchase orders, vendor coordination, and supply tracking
Shipping & Receiving: Oversee incoming and outgoing shipments, ensuring accuracy and timely processing
Service Coordination: Support service execution by aligning internal teams, schedules, and materials

FACILITY & ADMINISTRATION

Building Maintenance: Organize and track maintenance schedules, vendor visits, and facility needs
Vendor Management: Coordinate with service providers for building, calibration, and office support services
Office Organization: Maintain an efficient and organized office environment that supports daily operations

CROSS-FUNCTIONAL

Act as a key link between service, sales, and administrative functions
Ensure timely communication and follow-up across internal teams and external partners
Support continuous improvement of operational processes and workflows

What Success Looks Like

Service and calibration activities are scheduled and executed efficiently
Quotes and purchasing processes are accurate and completed on time
Shipping and receiving operations run smoothly with minimal delays
Building maintenance and vendor activities are well organized and proactive
Internal teams feel supported and operations run without disruption

Core Skills

Experience in office operations, service coordination, or administrative support
Strong organizational and multitasking skills
Attention to detail in quoting, purchasing, and documentation
Ability to manage schedules and coordinate across multiple priorities
Comfort working with vendors, service providers, and internal teams

Cross-Functional Skills

Strong communication across service, sales, and administrative teams
Ability to coordinate activities across multiple stakeholders
Problem-solving mindset with a focus on efficiency and follow-through
Ability to balance daily operational tasks with longer-term planning

Personal Traits

Highly organized and detail-oriented
Proactive and reliable in managing responsibilities
Hands-on and responsive to operational needs
Collaborative and team-oriented

Required Competencies & Tools

Strong verbal and written communication skills
Experience with Microsoft 365 tools including Outlook, Excel, and Teams
Experience with ERP or purchasing systems preferred
Familiarity with shipping and logistics processes

Experience

Minimum of 3 years of experience in office operations, administrative coordination, or service support
Experience in a technical or industrial environment preferred

Education

Associate or Bachelor’s degree in Business, Operations, or related field preferred

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