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Technical Sales Support

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities, and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Job Summary

We are seeking a highly motivated Technical Sales Support – Ground Support professional to join our Southeast Asia team based in Indonesia. This is a dynamic, dual-function role combining onsite technical support and sales/business development, working closely with major mining operations.

You will play a key role in supporting underground ground support contracts while also driving growth across the Indonesian territory through technical expertise and strong customer engagement.

MAIN RESPONSIBILITIES

Technical & Site Support

Provide rostered onsite support (approx. 2-3 weeks per cycle) for ground support operations and contract management.
Ensure delivery against contract KPIs, quality standards, and safety requirements.
Conduct underground trials, pull tests, installation audits, and provide detailed reports.
Support product selection, application, and troubleshooting for ground support systems.
Deliver training programs to end users on installation and product application.
Maintain strong collaboration with site stakeholders and act as a key technical contact.

Sales & Business Development

Identify and pursue new sales opportunities and product applications.
Support territory sales strategy and contribute to technical sales programs.
Conduct customer presentations, demonstrations, and technical workshops.
Build and maintain relationships with key stakeholders across mining operations.
Analyse competitors and market trends to support positioning strategies.
Assist with quotations, forecasting, reporting, and CRM/ERP activities.

Continuous Improvement & Safety

Promote a strong EHS (Environmental, Health & Safety) culture and Zero Harm mindset.
Participate in process improvement initiatives for contract and operational efficiency.
Investigate product performance issues and drive corrective actions.
Contribute to innovation and continuous improvement within the business.

COLLABORATION WITH OTHER BUSINESS LINE

As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions and factories.
Direct report to Business Line Manager Ground Support.

HEALTH & SAFETY

Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.
Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

PREFERRED ENVIRONMENT & MOBILITY

Willingness to travel up to 60% across Indonesia
Ability to work underground at mining and construction sites
Bahasa Indonesia and English proficiency preferred.

EXPERIENCE & QUALIFICATIONS

Qualifications & Experience

Degree in Geotechnical, Geological, or Mechanical Engineering
Proven experience in underground mining operations
Strong understanding of ground support products and applications
Experience as a Geotechnical Engineer or Geologist

Skills & Attributes

Strong technical, analytical, and problem-solving skills
Excellent communication and presentation abilities
Ability to work independently and within cross-functional teams
Customer-focused with a strong drive for results and relationship management
Proficient in Microsoft Office and ERP systems Intermediate English proficiency (CEFR Level B1).

If you're ready to take your career to the next level in a challenging and rewarding mining environment, we want to hear from you.

Why Join Us?

Work with leading mining customers and advanced ground support technologies.
Be part of a high-performing, safety-driven culture.

Exposure to both technical operations and commercial strategy.
Opportunities for career growth across Southeast Asia.

Only candidates who meet the qualifications will be processed.

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

By submitting your resume and application information, you authorize Sandvik to transmit and store your information in our database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies

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