Vendas e Serviço de produto

Customer and Sales Support Specialist

R0097874

Customer and Sales Support Specialist

At Sandvik Rock Processing, we're passionate about development and advanced Technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

We are looking for a an motivated and customer focused individual to join our team as a Customer and Sales Support Specialist for Sandvik Rock Processing.

The Role

Sandvik Botswana invites applications from suitably qualified and experienced candidates for the position of Customer and Sales Support Specialist. This role is responsible for providing quality and efficient customer service to customers (internal & external) and support sales activities for Sandvik Rock Processing business area in Botswana in Botswana and Namibia.

Location:

This role is based Gaborone Head Office, Botswana

Key Performance Areas

Support the customer enquiry-to-payment process, ensuring customer enquiries, quotations, orders and related administrative activities are managed efficiently through to invoicing and payment.

Manage customer RFQs, ensuring all requests received are acknowledged, coordinated and quoted accurately and within the required turnaround times.

Process customer orders timeously, ensuring all required information is captured correctly and that orders progress efficiently through the relevant internal processes.

Respond to customer enquiries relating to technical, commercial, order, delivery and other matters, either resolving them directly or directing the enquiry to the appropriate Sandvik specialist.

Coordinate pricing with Sandvik intercompany entities, ensuring the required pricing, lead times and commercial information are obtained and communicated to customers and the sales team.

Liaise with the Customer Service Centre (CSC) to resolve queries relating to pricing, order status, supply, delivery, invoicing and other customer-related matters.

Support and maintain customer price lists, ensuring that pricing information is accurate, current and available to the relevant customers and sales personnel.

Support order management and backlog management, including obtaining regular updates on outstanding/back orders, identifying potential delays and communicating relevant information to the sales team and customers.

Support CRM and opportunity management across the territory by ensuring customer opportunities, activities, quotations and relevant information are captured and kept up to date.

Monitor customer requirements and follow up on outstanding actions, ensuring that commitments made to customers are tracked through to completion.

Support the sales team with customer-related administration, reporting, quotations, order follow-ups and other activities required to improve customer responsiveness and sales effectiveness.

Maintain effective communication with internal stakeholders, ensuring that customer requirements are clearly communicated and followed through across the organisation.

Identify recurring customer service or process issues and escalate these to the relevant Manager, contributing to continuous improvement in the customer and sales support process.

Inventory management for in country stockholding and reviewing customer demand and stock principles to ensure adequate stock coverage for customers and managed in accordance with division/BA NWC targets

Your Profile

Bachelors Degree or Diploma Engineering/ Business Administration/Management/ Sales & or related field.

Minimum 5 years experience in a mining/engineering industry similar role

Proactiveness

Listening and logic interpretation

Advanced communication skills

Must be flexible and self-reliant, self-starter

Excellent time management and deadline driven

Strong analytical capabilities

Strong understanding and compliance with Health and Safety in the workplace

Ability to function independently and with responsibility without direct supervision

Follow-through ability to complete tasks & outcomes based

Computer Literacy – MS Office – highly proficient in Excel.

Salesforce experience (or other similar CRM system) will be highly beneficial Aurora ERP experience

How to apply

Please apply online through Workday (ESS), or access the Sandvik website www.home.sandvik/en/careers, where you will get more detail on the role and key effectiveness areas.

Please note that you must be physically and medically fit to work in a mining environment

Applications Close: 11th October 2026

Applicants who do not meet the Minimum Qualifications clearly outlined above will not be acknowledged. Only persons meeting all the requirements will be considered and then short listed. Only those on the short list will be contacted accordingly.

Sandvik's recruitment policy does not require any prospective job seekers to make payments to the organization or any of its employees as a way of securing employment.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Apply