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Product Specialist - PNG

Sandvik Mining
Product Specialist – Underground Drills – Flexible within Australia support PNG

About the opportunity

The Product Specialist role is responsible for providing quality technical support and supporting Sandvik underground drills product line. Assist in developing the technical competencies of the customer and internal personnel for these products

This role involves travel into PNG.

Responsibilities:

Provide on-site technical assistance to resolve issues.
Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
Provide technical coaching to the service network on proper operation, maintenance and troubleshooting practices.
Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
Provide relevant feedback to Technical Support Managers and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
Advise on spare parts required for planned and unplanned maintenance
Work with Site planners and coordinators to schedule and prioritize corrective work

About you

You are a seasoned professional with expertise in Sandvik Underground Drills, holding a Mechanical Trade Certificate (or equivalent), you bring a wealth of hands-on experience, including working in remote and often demanding environments. Your strong communication skills enable you to engage effectively with customers and colleagues, while your interpersonal skills help you build trust and foster collaboration. You’re known for your ability to stay composed under pressure, respond swiftly to operational needs, and deliver results within tight timeframes.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer:

Training and development opportunities, from extensive internal programs to contributions towards external studies.

Company-funded paid parental leave, with superannuation contributions during the leave period.

Sandvik Wellness Program to support and enhance your health and wellbeing

Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.

Employee Referral program, earning up to $5,000 per successful referral

Company-wide Bonus scheme to reward your hard work and dedication.

Sales Incentive Bonusto recognize your hard work and dedication to the company's success.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

For further information about the role please reach out to Talent Acquisition Specialist - samantha.lingman@sandvik.com

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