Vertrieb und Produktdienstleistungen

Customer Service Representative (Flexible locations)

At Dormer Pramet, our purpose is to build on the company’s heritage and success to innovate our way into the future. By keeping a long-term focus in everything we do, we can support our ambitions to grow manufacturing and prosperity for all. Manufacturing innovation creates jobs, with opportunities for both growth and security. We are Shift Makers, who care for manufacturing – this is what makes us go that extra mile!

We share our deep knowledge and experience to build great relationships, not just with industry partners, but with our employees and the community. We focus on improving the environment we work in and believe that everyone should feel empowered to deliver success. In return, we promise a rewarding career with flexible working options, excellent training and opportunities for progression.

Preferred Location: Šumperk (Czech Republic) or Katowice (Poland) / Hybrid Work Model

Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? We’re looking for a Customer Service Representative who’s ready to make a real impact!

What You’ll Do:

As the first point of contact, you’ll be the voice of our company—delivering exceptional service and support to our valued customers. Your mission? Ensure every interaction leaves a positive impression.

Your Responsibilities:

Respond to customer inquiries via phone, email, and chat with professionalism and empathy
Resolve issues efficiently and ensure customer satisfaction
Process orders & executes customer requirements through CRM (MS Dynamics)
Maintain and update customer records
Collaborate with internal teams to meet customer needs
Escalate complex issues when necessary
Follow up to ensure complete resolution
Stay up to date on company products, services, and policies
Meet or exceed performance targets

What You Bring:

Reliability and structured way of working
Strong communication skills in Polish and/or German
Good command of English
A customer-first mindset with patience and empathy
Ability to multitask and stay organized
Previous experience in customer service is a plus

Why Join Us?

Hybrid work model: Enjoy the flexibility of working from home and the office
Be part of a supportive, international team
Opportunities for growth and development
Make a difference in the lives of customers every day

ABOUT US

Dormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry, and we have a truly international presence with four production units and sales offices in 20 countries. Our skills and products solve engineering challenges across many industry sectors – including maintenance, repair and overhaul, as well as general machining through to heavy machining, railway and airframe assembly.

HOW TO APPLY

Interested in the challenge? Please click the ‘apply now’ button below or call us and talk to us to find out more. For further information visit our website: www.dormerpramet.com

As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you may receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.

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