Vertrieb und Produktdienstleistungen

Sales Support Specialist

Sandvik Mining
Customer Support and Systems Administrator – Milton, Brisbane | QLD

About the opportunity

We are looking for an experience system support team member to join the Sandvik Customer Support Centre (CSC) to provide a high level of administrative support, reporting and market research on an ongoing basis to the Business Line Team. In this role you would ensure knowledge and skills within the team are at the anticipated levels to facilitate the increase of eBusiness order lines and improve sales efficiency and customer satisfaction. This role will also see you included in system improvement/ streamlining, data analysis and reporting within the CSC.
This role is based in our Milton office, with a flexible roster and the ability to work from the comfort of your own home up to 2 days a week.

Responsibilities:

Provide system support to CSC team for applications including Aurora, eBusiness, Salesforce, etc.

Execute training and implement system updates in processes, systems and relevant applications.
Liaise with IT and Systems experts to coordinate training, systems updates or implementation of new systems.
Identify process and systems improvement opportunities and propose continuous improvement activities for CSC operations.
Set up and administration of online e-commerce platform.
Provide first line support to assist Sales Team and customers with e-commerce solutions.
Responsible for technical/systems onboarding of new customers, including document scanning and business to business integration testing.
Maintain data integrity within the eBusiness systems including CRM and Power BI.
Identify any e-commerce errors/issues and progress to completion with assistance from other stakeholders.
Liase with key stakeholders (logistics, sales, pricing, etc) to identify customer issues/patterns of usage.
Takes responsibility for personal development and enhancement of skills.
Execute reports and analyse information to support the CSC management team improvements to sales efficiency and hit rates.

About you

You are someone with a high level of attention to detail who thrives in a busy environment by prioritising, strong time management and being highly organised. You have some form of systems or applications training and have ideally worked in a similar role previously. Customer service and customer focus is your forte and you come with the ability to understand, monitor, and update existing business or work processes. You are an analytic thinker who has excellent computer proficiency and looks at problems with an open mind.

Agencies need not apply.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

Generous Superannuation contributions, above the industry standard.
Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Employee Referral program, earning up to $5,000 per successful referral
Company-wide Bonus scheme to reward your hard work and dedication.
Company-funded paid parental leave, with superannuation contributions during the leave period.
Extensive training opportunities, from internal programs to contributions towards external studies.
Sandvik Wellness Program to support and enhance your health and wellbeing.
Ongoing development, opportunities with extensive internal and external training opportunities.
Flexible working arrangements, work from the comfort of your own home up 40% of the work week with flexible start and finish times

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website where we are listed in the top 101 endorsed employers for 5 years running.

We are also honoured to be recognised as a Silver Status for Sandvik’s Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program.

Who we are

Sandvik Mining and Rock Solutions is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, and technical solutions tailored to the mining and infrastructure industries. As a business area within the Sandvik group, we are proud to be part of the 41,000 employees spread across more than 170 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

How to apply
Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/

For further information about the role please reach out to Talent Acquisition Specialist – Zelda Fowkes at zelda.fowkes@sandvik.com

Applications close: 25 August 2025, or prior if ideal candidate selected.

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