Produktmanagement

Product Manager - Service Contracts, Parts & Services

Sandvik is looking for a

Product Manager – Service Contracts, Parts & Services

Sandvik Mining and Rock Solutions, Parts & Services Division

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. In 2022, sales were approximately 56.8 billion SEK with about 16,200 employees.

OUR EXCITING OPPORTUNITY

We are now recruiting for a Product Manager – Service Contracts in our Parts & Services Division. The Division drives the aftermarket business keeping customers’ fleet on track with services, solutions, and parts. The Division is represented in more than 30 countries with more than 6,500 employees around the world.

As the Product Manager – Service Contracts you will conceptualize and drive development of customer centric offerings for equipment service and maintenance according to the Parts & Services strategy and proactively provide project development support, offering management, lifecycle support, market share analysis, marketing, and strategy support for the Portfolio.

MAIN RESPONSIBILITIES

Connect with the regional sales areas to gather best practices in the service business, with the goal of delivering a global framework to grow our business;
Provide strategic support in the mapping of market share, business dimensions, field data and offering selection to develop a sound service and maintenance strategy;
Support cross functional workstreams to move towards a digitalized strategy to enable digital capability;
Support with the pilot and launch of new solutions & offerings into Sales Areas and evaluate effectiveness and performance prior to further roll out;
Support / Contribute to the development of a global overview for the portfolio offering;
Provide relevant content for product offering training development and facilitate training if required;
Lead, plan and track all phases of the product / offering life cycle, from inception through to introduction into the marketplace;
Develop and communicate the customer value proposition for service offerings;
Evaluate competitor insights & market share analysis;
Lead offering development projects in line with the Project Gate Model;
Proactively drive safety as a business advantage and identify offerings reflective of this.

YOUR PROFILE

You are great at leading change through networking and collaboration, with the ability to analyse and interpret customer needs. Your knowledge of service for mobile equipment will be a key requirement for this role.

You have a university degree in a technical or business or related field and demonstrated experience in driving value-based business. You have at least 5 years’ experience with Mining or industrial mobile Equipment. You have detailed knowledge of the aftermarket business and the ability to understand and identify customer needs. You are flexible, self-motivated and an excellent communicator. You have an ability to identify issues faced by customers and to find solutions to improve reliability, productivity, and cost. As we operate in an international setting, you need to be fluent in English, both verbally and in writing.

We place great value on your personal qualities in this recruitment, characterized by your interpersonal and analytical skills. You are a strong communicator who can effectively engage and motivate your co-workers and stakeholders to reach business goals. You are pro-active and solution oriented and you are You have excellent customer relations and active listening skills; well-developed time management skills and you have demonstrated experience in driving business change. As a role model in our business, you have a high regard for safety, and you lead by example by promoting a safe and healthy workplace.

TO BE SUCCESSFUL IN THIS ROLE YOU SHOULD HAVE

Experience working in a cross functional matrix organization;
Project management experience with proven track-record;
Knowledge and experience with services (service contracts, field service and workshop business);
Experience with change management;
Understanding of the aftermarket business;
Demonstrated commercial understanding driving value-based aftermarket business;
Proven ability to build and develop internal and external relationships.

As we operate in an international setting, business fluency in written and spoken English is required as well as the ability to travel international from time to time without constraints.

WHAT IS IN IT FOR YOU

We offer you an exciting role with the opportunity to work within an international business environment, with extraordinary products, great colleagues and opportunities for your professional development as well as expanding your network within Sandvik. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. We have an inclusive company culture where our values are Innovation, Fair Play, Customer Focus and Passion to Win. Visit our stories hub, LinkedIn or Facebook to get to know us better.

DIVERSITY, INCLUSION & SUSTAINABILITY

Sandvik has a developed belief in conducting our business in a sustainable and responsible manner, both for our employees and the environment, wherever in the world we operate. Our high ethical standards determine our policy of putting Safety at a premium, acknowledging and respecting the communities and giving due consideration to the environment in the areas we operate.

These core values, to prioritize the safety and well-being of our employees, build the foundation of how we work today. We also recognize the importance of inter-personal relationships and how those based on honesty, respect, and trust, enhance our working lives, and help each other’s growth and career development.

Equality of opportunity is fully supported and endorsed as an employer by Sandvik, while also welcoming the additional strength that diversity brings, by providing a work environment where everyone is included, treated fairly and with respect.

Location: Amsterdam, The Netherlands

Reporting to: Portfolio Manager – Service Solutions

APPLICATION

Send your application no later than 15 May 2025. Read more about Sandvik and apply through the careers section on the Sandvik website. Job ID: R0078675.

Applicants must be eligible to work in the EU or hold a valid permit to work in the EU.

Contact information

For more information about the recruitment process please contact hrbenelux@sandvik.com. Please note, we do not accept applications via email. Please use our career site!

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

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