Vendas e Serviço de produto
Parts and Service Sales & Support Rep
Sandvik is seeking an experienced Manager with a strong background in construction and mining equipment parts procurement, supporting European and global manufacturing hubs.
This role is responsible for overseeing department operations related to equipment parts sourcing, managing end-to-end procurement activities, and providing operational and strategic support. The position plays a critical role in coordinating and managing internal stakeholders and cross-functional teams to ensure stable procurement processes and drive continuous business growth.
Key Equipment: Underground jumbo drills, surface drills, mine trucks and loaders, crushing plants, etc.
Responsibilities
Contribute to the expansion of equipment parts sales through the management of existing customers and proactive support of new customer inquiries.
Identify customer needs and collaborate closely with internal stakeholders (Sales, Service, Finance, etc.) to deliver appropriate products and services.
Manage dealer networks and oversee service support operations, including related training, testing, and troubleshooting processes.
Develop and manage annual, quarterly, monthly, and weekly sales support plans to achieve sales targets, ensuring effective team-level execution.
Prepare and issue customer quotations, and manage end-to-end processes related to orders, delivery schedules, and sales.
Receive and process customer purchase orders, and monitor delivery timelines and shipment status.
Take responsibility for sales-related documentation, including delivery notes and tax invoice issuance.
Manage sales transactions and data through internal systems, and support continuous process improvement initiatives.
Handle customs documentation, settlement, and payment voucher processing for both domestic and imported goods.
Requirements
Strong ability to lead collaboration and drive effective communication with diverse stakeholders, including senior management, technical, and non-technical departments.
Proficient in Microsoft Office and other key business systems, with solid capabilities in operational data management and reporting.
Proficiency in English preferred, with the ability to support global communication and reporting.
A minimum of 15 years of experience preferred in construction or mining equipment and parts sales, operations, or commercial organizations.
Demonstrated ability to effectively prioritize multiple tasks, continuously monitor progress, and coordinate activities to ensure timely and successful completion of work.
Proven capability to build long-term partnerships with customers and internal stakeholders, and to propose and coordinate optimal solutions from an operational and business perspective to support stability and sustainable business growth.
A bachelor’s degree or higher in Mechanical Engineering, Automotive Engineering, or a related technical field is preferred.
Benefits
Group medical insurance/ travel insurance
Parental leave
Health check-up program
Global working environment
Long-service awards
Congratulatory and condolence support
Training related to job responsibilities
Tuition support for job-related university education