Vendas e Serviço de produto

Field Service Manager

Sandvik Mining
Field Service Manager – Milton, Mount Isa or Mackay | Queensland

About the opportunity

The Field Service Manager is responsible for leading and managing field service operations for the Northeast Australian region, to ensure the delivery of high-quality, efficient, and customer-centric technical support. This role ensures operational excellence through effective planning, performance management, compliance with safety and company standards, and strategic leadership of service teams. The Field Service Manager plays a key role in enhancing customer satisfaction in the region, developing team capabilities, driving continuous improvement, and fostering cross-functional collaboration to support Sandvik’s commitment to safety, service excellence, and operational integrity
This role will work on a Monday to Friday roster ideally based out of Brisbane to work directly alongside the management team, with Mount Isa or Mackay locations also considered. This role will include frequent domestic travel up to 50% of working time.

Responsibilities:

Ensure all actions align with the Sandvik Way, reflecting organisational values and business priorities.
Identify training needs and implement technical, safety, and competency-based development programs to elevate team performance.
Monitor team performance to ensure adherence to service standards, behavioural expectations, and professional development goals.
Develop and implement service strategies to enhance operational efficiency, minimise downtime, and improve service quality.
Manage frontline warranty response processes to ensure prompt and accurate handling of warranty claims and service-related obligations
Build and maintain strong, trust-based relationships with customers through proactive communication and issue resolution.
Collaborate effectively with cross-functional teams including engineering, logistics, sales, and customer support to ensure seamless service operations.
Ensure workforce planning and scheduling is structured to maximise efficiency, promotes cross regional field service support and meets customer current and future requirements.

About you

You’re a qualified professional with a trade certification, degree in engineering or a related technical field, complemented by formal leadership or management training. With progressive experience in field service operations, particularly in heavy industry, mining, or construction equipment, you’ve successfully led service delivery across multiple locations.
Your strengths lie in coordinating complex logistics, scheduling, and resource allocation with precision and efficiency. You communicate clearly and professionally across all levels of an organization, both in writing and in person. You are proficient in Microsoft suite applications, including Excel, Word, PowerPoint and navigation of PowerBI, you’re highly organized, deadline-driven, and thrive in fast-paced environments where prioritising and multitasking are key to success.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

Generous Superannuation contributions, above the industry standard.
Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Employee Referral program, earning up to $5,000 per successful referral
Short term Incentive Bonus to realize your achievements and dedication to the company’s goals.
Company-funded paid parental leave, with superannuation contributions during the leave period.
Extensive training opportunities, from internal programs to contributions towards external studies.
Sandvik Wellness Program to support and enhance your health and wellbeing.
Ongoing development, opportunities with extensive internal and external training opportunities.
Flexible working arrangements, with flexible start and finish times

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website where we are listed in the top 101 endorsed employers for 5 years running.

We are also honoured to be recognised as a Silver Status for Sandvik’s Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program.

Who we are

Sandvik Mining and Rock Solutions is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, and technical solutions tailored to the mining and infrastructure industries. As a business area within the Sandvik group, we are proud to be part of the 41,000 employees spread across more than 170 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

How to apply

Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/

For further information about the role please reach out to Talent Acquisition Specialist – Annaliese Fisher at annaliese.fisher@sandvik.com

Applications close: July 18 2025, or prior if ideal candidate selected.

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