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UG Product Support Technician

PRODUCT SUPPORT TECHNICIAN (Kamoa site)

Sandvik DRC Services is a Sales Unit based in Lubumbashi within Sandvik Mining and Rock Solutions, a Business Area and a leading supplier of equipment, tools, services, and support for the mining industry. We also provide solutions and expertise across a wide range of applications, including rock drilling, rock cutting, loading and hauling, tunnelling, and quarrying.

We operate sustainably and responsibly. To achieve this, we always act in accordance with our high ethical standards, putting safety first and always showing respect for the environment and the communities in which we operate

Your mission

As a Technician, you will be responsible for performing maintenance, repairs, inspections, and commissioning activities on Sandvik equipment, both in the workshop and at customer sites. You will deliver high-quality technical support with a strong customer focus, ensuring operational reliability and continuous improvement.

Key responsibilities

Execute maintenance, troubleshooting, and repairs on equipment (including 2nd line support root cause analysis)
Perform system adjustments, commissioning, and product testing
Support new product introductions, upgrades, and ramp-down of legacy equipment
Provide aftermarket technical support to customers and internal stakeholders
Collect and report technical feedback to improve products and processes
Contribute to operational readiness and large project execution
Deliver technical training, coaching, and knowledge transfer
Identify recurring issues and proactively develop solutions
Ensure compliance with Sandvik SHEQ standards, safety policies, and applicable regulations
Identify and report unsafe practices and promote a strong safety culture

Business and customer focus

Build and maintain strong customer relationships through quality service delivery
Identify service improvement opportunities and support business growth
Collaborate with internal teams (Sales, Parts & Services, Projects) to optimise customer outcomes

Your profile

Diploma or Trade Certificate in Engineering or a related field
4–6+ years’ experience in mining equipment maintenance (surface or underground)
Experience with Sandvik or similar OEM equipment is an advantage
Strong mechanical and/or auto-electrical knowledge
Ability to read technical drawings and troubleshoot equipment issues
Good computer skills and reporting ability
Fluency in English and French

Core competencies

Strong problem-solving and analytical skills
Hands-on technical expertise and attention to detail
Effective communication and teamwork
Customer-oriented mindset
Strong commitment to safety, quality, and continuous improvement

A glimpse of our culture

Sandvik is an Equal Opportunities employer and seeks to recruit, retain and develop staff from all sectors of the community and will ensure that no applicant or staff member receives less favorable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

At Sandvik, we believe that diversity of experience, perspective, and background will lead to a better environment for our employees, our business, and, in turn, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

Want to be part of our organisation?

If you are committed to innovation, customer satisfaction, and excellence in safety, we encourage you to apply online at www.home.sandvik/careers by 29 June 2026. Job Req. ID # R0093247

Contact information

For further information about this position, please contact:

Human Resources: +243 973731776

Date limite: 29 June 2026

Réquisition numéro: R0093247

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