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Customer Sales Support Representative

Job Title

Country

Ghana

About Us

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The Group has approximately 42,000 employees in more than 150 countries.

Our Core Values

At Sandvik, we believe in four guiding principles that shape everything we do:

Customer Focus: We are agile, decentralized, and make decisions close to customers.
Curiosity: We are technology leaders through innovation.
Responsibility: We are ethical and compliant, dedicated to health, safety, and sustainability.
Winning Together: We establish market leadership through empowered people, strong performance management, and continuous improvements.

Our commitment to Environment, Health & Safety

Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Why Sandvik?

Sandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real‑world challenges. You will work alongside skilled engineers and problem‑solvers who share a commitment to excellence.

We support your growth through continuous learning, leadership development, and a strong focus on work–life balance—ensuring you have every opportunity to thrive.

The Role

We are seeking a proactive Customer Sales Support Representative (CSSR) to play a vital role in supporting the sales of a diverse range of Sandvik products. The successful candidate will actively promote and sell parts and tools, working closely with customers to understand their specific needs and deliver exceptional service that drives customer satisfaction and business growth.

Key Responsibilities Include:

Identifying and pursuing sales opportunities, converting leads into successful transactions.
Managing customer inquiries and generating accurate quotations.
Proactively initiating calls to assess fleet status, address concerns, and explore new business opportunities.
Ensuring timely processing of customer orders with attention to detail.
Managing backorders proactively, ensuring swift resolution and minimizing delays.
Conducting customer visits as necessary to strengthen relationships and identify sales opportunities.
Escalating critical "priority 1" orders or inquiries to PSSR/TSSRs for prompt resolution, keeping customers informed throughout the process.
Expediting customer orders and managing outstanding actions from backlog reports to ensure timely fulfillment.
Collaborating with the supply chain network to follow up on outstanding items and ensure smooth operations.
Adhering to Sandvik’s core values and strictly complying with all current policies and procedures to ensure that every action reflects the company’s commitment to quality and customer satisfaction. Consistently upholding the highest standards of integrity and service in all interactions and operations.

Qualification & Competencies

Business Administration (HND/Degree in Logistics & Supply Chain, Marketing), or an equivalent qualification.
Part qualification in CIPS/CIM or an equivalent certification.
Intermediate proficiency in MS Office applications; familiarity with Aurora Software or SAP is advantageous.
minimum of two years of experience in a similar role. Sales experience is desirable.
Strong interpersonal and listening skills, with the ability to build and maintain positive relationships.
Excellent communication and presentation abilities.
Ability to effectively work as part of a multi-disciplinary team.
Adhere to all Sandvik policies and procedures, especially the SHEQ Policies

Why You’ll Love Working with Us

At Sandvik, we’re invested in more than just your day-to-day responsibilities—we care deeply about your growth, well-being, and overall experience. When you join our team, you can look forward to:

Great Pay & Benefits: We offer a competitive salary and a comprehensive benefits package including health insurance, career development plans, employee assistance programs and more.
Work-Life Balance: We recognize the importance of life outside of work. Our flexible wellness programs, and parental leave options help you care for yourself and your family.
A Supportive, Collaborative Team: At Sandvik, collaboration is key. Collaboration is at the heart of our culture. You’ll work in a dynamic environment that values creativity, open communication, and the contributions of every team member.
Growth Opportunities: We’re dedicated to your professional development, offering leadership programs, learning resources, and clear paths for career advancement.

Our Commitment to Diversity and Inclusion

At Sandvik, we believe a diverse team makes us stronger and more innovative. We’re committed to creating a welcoming environment where everyone can thrive. We value different perspectives and actively encourage individuals from all walks of life to apply.

We are proud to be an Equal Opportunity Employer. We don’t just talk about inclusion—we live it. Whether it’s based on gender, race, ethnicity, age or disability, we’re dedicated to building a team that reflects the diversity of the world we work in. Everyone is welcome here.

Application

For immediate consideration, please apply to the Customer Sales Support Representative before May 4, 2026, on the Sandvik intranet, Job ID: R0091353

Thank you for your interest. Please note that only shortlisted candidates will be contacted for

interviews.

Hiring Location

Pakyi - Kumasi

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