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Aftermarket Product Specialist - P2

At Sandvik Rock Processing Solutions (“SRP”), we are passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It is a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

The Role

The Aftermarket Product Specialist is responsible for supporting the driving of the Mobiles Crushing & Screening equipment and aftermarket parts and support sales whilst providing support and technical assistance to our customers for the Mobiles installed base.

Key Performance Areas

Customer training and efficient technical services support (including troubleshooting) pertaining to all Mobile Crushing & Screening products supplied to customers in Africa.
Work closely with the customer installation and commissioning activities of any Sandvik Mobile Crushing & Screening equipment.
Guide and assist Customers’ Maintenance Teams with fault diagnosis work
Work with Customers’ Maintenance Teams to assist with repair and fault diagnosis using hydraulic, electrical, and instrumentation schematics
Work with customer on recommended spares lists and pricing
Ensure adequate planning in relation to spare and wear part requirements and liaising with logistics & inventory team
Cooperate closely with the sales team or directly with the customer to promote equipment and aftermarket sales
Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
Contributes to team effort by accomplishing related results as needed.
Works towards achieving set KPI’s, for both the Customers and Sandvik.
Providing relevant information to the Mobiles installed base in Africa to the Sales Area & Global teams and to ensure accurate installed base information is maintained in the database.
Accept and perform tasks delegated by SRP Management as deemed necessary.
Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to by the team.
Stay up to date with new models and equipment upgrades
Compliance with local regulatory and mining legislation
Responsible for personal safety and safety of all the teams he/she will be working with on different jobs and different sites.
Responsible for safe work environment by contributing to job safety analysis, engineering technical standards, facility standards and work practices.

Profile Required

Qualified Electrical/ Mechanical Engineer, or Trade-qualified Electrical/Mechanical Artisan (or related trade), with relevant technical experience.
Minimum 5 years' experience working with Mobile Crushing and Screening equipment.
Sound knowledge of crushing and screening operations in surface and underground mining environments.
Strong understanding of crushing and screening plants and process flows.
Willing to provide after-hours technical support when required.
Strong commitment to Environment, Health and Safety (EHS).
Fluent in English.
Valid passport, willing and able to travel extensively throughout Africa as per customers’ or Sandvik’s requests/requirements.
Mine fitness

Required Competencies

Good understanding of the importance of customer services
Strong written and verbal communication, interpersonal and people management skills.
Commercial understanding.
Strong analytical, problem-solving, and decision-making abilities.
Able to work effectively in a matrix and multidisciplinary environment.
Self-motivated, highly organised, and capable of working independently with minimal supervision.
Proven ability to manage multiple priorities and function with tight deadlines.
Proficiency in the use of spreadsheets and other MS office applications.

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 06 October 2026

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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