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Digital Sales and Service Representative

Sandvik Mining is seeking a

Digital Sales and Service Representative

Location: Ontario or Quebec

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth toward exceptional achievements.

We currently have an opening for a Digital Sales and Services Representative (DSSR) within our Digital Technologies Division, BU Automation. This role primarily focuses on OEM-agnostic Newtrax and UFR digital offerings, driving lead generation, sales growth, and business development while supporting AutoMine sales to existing Sandvik customers. You will leverage digital tools and CRM platforms to identify, engage, and convert prospects, manage customer relationships, and create visibility into the opportunity funnel. The DSSR navigates a complex matrix organization and actively contributes to forecasting, marketing activities, and account planning across the Sales Areas.

While you’re searching for the best opportunity for yourself today, we’re already thinking ahead to your future tomorrow. Take the next step and apply!

What you will be doing

Sales & Growth
- Develop and execute automation sales strategies, win plans, and business models for AutoMine, Newtrax and UFR offerings.
- Build and maintain a healthy sales pipeline; identify potential customers, develop engagement plans, and lead automation project sales.
- Provide technical and value-based sales expertise to maximize short- and long-term business potential.
- Support AutoMine sales as required and provide account management support for Newtrax and UFR offerings.
- Initiate leads through cold calling, industry events, expos, and customer forums; screen and categorize customer interactions.
Customer & Market
- Build and manage direct customer relationships; keep effectively up to date with customer needs and concerns.
- Monitor, collect, and report competitor intelligence; maintain a fact-based view of market share development across Canada.
- Support customer trials/rentals, ensuring appropriate contracts, KPIs, and processes are followed.
Pricing, Forecasting & Process Excellence
- Analyze pricing models and make recommendations; support pricing processes and discount management.
- Ensure QAR/CAR approval processes are followed and robust business cases are created.
- Collaborate closely with Sales Areas on forecasting, demand planning input, and marketing activities; keep tools and systems (e.g., CRM) accurate and up to date.
- Develop systematic ways of working and ensure process adherence across Sales Areas.
Collaboration & Leadership in a Matrix
- Work cross-functionally with local and global sales and factory teams, Business Line Managers, Area Managers, Account Managers, and Automation backline.
- Contribute to business development plans and drive execution; coordinate product launches and promotional activities with marketing.
- Demonstrate a sense of urgency, prioritize effectively, and maintain strong communication across stakeholders.
Safety & Environment
- Ensure all reasonable steps are taken to provide a safe and healthy working environment and follow Sandvik’s EHS standards at customer and Sandvik facilities.

What you will bring along

Education & Background
- A technical background with a bachelor’s degree in engineering (and/or business) with business experience; OR a bachelor’s degree in business with a technical background or experience.
- Well-developed understanding of the mining industry and associated equipment (essential).
- At least 5 years of active involvement with mining operations and customer business processes (essential).
- Knowledge of Sandvik’s product range (desirable).
- Understanding of cellular networks and related technologies (desirable).
Experience & Skills
- Proven sales experience or strong willingness to learn value-selling techniques.
- Sales and business development experience bringing advanced technical solutions to market.
- Demonstrated ability to sell to all levels of decision-makers (site-based and corporate) with long sales cycle stamina.
- Strong customer service focus, even under pressure; high professionalism, honesty, and integrity.
- Technical sales management skills and a consultative selling style focused on benefits and outcomes.
- Excellent stakeholder management in a matrix organization; “good with customers” and a team player.
- Proficiency with CRM and digital sales tools; able to create visibility on opportunity funnel development.
- “Early adopter” mindset with keen interest in new technologies and mine operation concepts.
Personal Attributes
- Highly motivated, self-driven sales professional with a strong sense of ownership.
- Able to see the big picture, build relationships and processes across organizational boundaries, and prioritize with urgency.
- Strong influencing/persuasive abilities and the ability to assess and manage business risk.

Environmental Health and Safety

Adhere to Sandvik’s Environmental, Health & Safety policies.
Attend related training sessions and wear all mandatory PPE when visiting Sandvik and customer facilities.

In return for your passion and drive, we offer…

The opportunity to impact business performance and growth in a strategic digital portfolio (Newtrax, UFR, AutoMine).
A place on an ambitious team within an industry-leading business.
Ongoing development and training, with clear pathways to reach your full potential.
An excellent, comprehensive compensation package, including a competitive salary, pension plan with matching, and health, dental, life, and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Digital Sales and Service Representative, requisition # R0090974. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

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