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IT Technical Support engineer

Job Title: IT Technical Support Engineer

Company Overview:

We’re on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the component manufacturing value chain – from design and planning to preparation, production and verification. Our objective is to make the shift towards efficient and sustainable manufacturing. As the market leader in CAM and metrology software with over 400,000 software licenses and global footprint, we have a unique foundation to build on. Please read more about us here.

Location: Pune, India

Position Overview:

The role ensures reliable, secure, and efficient IT infrastructure and end‑user support, with a focus on Windows environments and hybrid (On‑prem & Azure) systems. It works closely with users, global stakeholders, and vendors to resolve issues within SLAs, support daily IT operations, and drive continuous improvement through automation, documentation, and proactive monitoring in a hybrid work environment.

Key Responsibilities:

Install, configure, and maintain Windows servers, operating systems, and software applications.
Setup and configure PC and mobile devices, including hardware and software installation.
Proficient in network troubleshooting for LAN, Wi-Fi, and network drives mapping
Monitor and work on IT tickets with defined SLA
Provide comprehensive support to users, including initial system setup and user accounts
Work in a hybrid environment (On-prem & Azure cloud)
Manage Office 365 email accounts
Use Intune for enrolling devices
Monitor system performance and troubleshoot hardware/software/network issues
Manage Active Directory, DNS, DHCP, and Group Policies
Implement and maintain security protocols, including firewalls, antivirus, and patch management
Perform regular backups and disaster recovery testing
Automate routine tasks using scripting languages (e.g., Bash, PowerShell, Python)
Document system configurations and procedures
Deliver timely responses to support requests, ensuring high user satisfaction.
Maintain and update the IT systems and records, including asset management.
Assist with IT equipment procurement and vendor coordination.

Requirements:

A bachelor’s degree or diploma, preferably in Information Technology, or completed relevant certifications.
5+ years of IT technical support or service desk experience in a multinational setting, with software development site experience being a plus.
Knowledge of computer architecture, Windows servers, IP networks, and common business software (Microsoft, Adobe).
Strong soft skills to interact with employees globally.
Self-management, good organization, customer interaction, and communication skills.
Analytical problem-solving skills, attention to detail, and commitment to quality customer service.
Teamwork and networking skills.
Flexibility, openness to change, and a passion for learning new technologies.
Strong knowledge of the Windows environment
Proficiency in hardware and software troubleshooting
Excellent problem-solving and communication skills

What Success Looks Like in This Role :

Stable and secure IT environments, including Windows servers, Office 365, Active Directory, and hybrid (On‑prem & Azure) infrastructure
Timely resolution of IT tickets within SLAs, ensuring high user satisfaction and smooth day‑to‑day operations
Seamless end‑user support and onboarding, including device setup, access management, and endpoint management via Intune
Proactive system monitoring, security, and automation, minimizing disruptions and improving operational efficiency
Strong collaboration and documentation, enabling effective vendor coordination, asset management, and continuous improvement

How to apply:

You may upload your updated profile in Workday against the JR R0091047 through your login, no later than 30th April 2026

Please send your application by registering on our site www.sandvik.com/career and uploading your CV against the JR R0091047 before 30th April 2026

Our recruitment process is open and fair – we welcome all applicants and evaluate every unique application in line with the specified requirements profile, to find the best match for the position. To learn more about our recruitment process, please visit our career site.

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