Produktmanagement

Product Specialist Crushing- P2

At Sandvik Rock Processing (“SRP”), we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

The Role

Responsible for working closely with the Southern Africa sales & service teams to promote crushing products and champion the driving of the Crushing Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance & services to our customers for our Crushing installed base across Southern Africa.

Key Responsibilities

Customer training and efficient technical services support pertaining to all Sandvik Crushing products supplied to customers within Southern Africa.
Work closely with the Customers’ Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing equipment when required.
Guide and assist Customers’ Maintenance Teams with fault diagnosis work on Sandvik Crushing equipment.
Work with Customers’ Maintenance Teams perform repair and fault finding using hydraulic and electric schematics.
Cooperate closely with the sales team or directly with the customer to promote crushing equipment and aftermarket sales and identify replacement equipment opportunities and aftermarket growth opportunities.
Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
Contributes to team effort by accomplishing related results as needed.
Works towards achieving set KPI’s, for both the Customers and Sandvik.
Ensure all work assigned to the team, related to Crushing, is carried out in accordance to set budgets and timeframes.
Providing relevant information to Crushing installed base in Southern Africa to the relevant team, managing installed base and to ensure accurate installed base information is maintained in the database.
Accept and perform tasks delegated by the Rock Processing Sales Area Management as deemed necessary.
Support customers and sales area in other Territories (CAFR & WAFR) as required on a case by case or project.
Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to.

Interactions:

Internal:

Sales & Service Teams
Aftermarket
Divisional Product lines and other backline functions
BLMs
Finance/Business Control
Commercial & Legal

External:

Customers

Key result areas

KPI’s:

Customer visits
Crushing Aftermarket Growth
Customer retention
Responsiveness (Customer and Field service Queries)
Performance & reliability of equipment - Number of identified optimization initiatives for customers
by the team.

Profile Required

Degree or diploma in Mechanical Engineering or good trade relevant background with relevant equipment technical and managerial experience.
Have at least 5 years’ experience in a similar role in the Mining Industry with Crushing experience
Acquired knowledge in Crushing and Screening operations in both surface and underground.
Strong business sense and EHS focus.
Strong written and verbal communication, interpersonal and people management skills are essential.
Proficiency in the use of spreadsheets and other MS office applications.
Ability to work as a member of a multidisciplinary and provide guidance to members of the team.

Competencies

Good understanding of the importance of customer services
Follow through ability, results orientated and ability to function with tight deadlines.
Ability to work in a matrix organization environment.
Listening and logic interpretation
Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders.
Must be flexible and self-reliant,
Excellent time management
Commercial understanding
Ability to function independently with minimal supervision as well as collaborate effectively as part of a team.
Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities simultaneously.
High proficiency in MS Office

Other requirements

Have a valid passport, and willing and able to travel, without restrictions, within the Southern African Territory at relatively short notice, and as per customers’ or Sandvik’s requests/requirements.
There might be a need to assist other territories within Africa and therefore willingness to travel to other countries beyond Southern Africa.

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 26 February 2026

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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