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Head of Parts & Services, Australia & New Zealand

Sandvik Mining and Rock Solutions

Head of Parts & Service, Australia & New Zealand - Brisbane, Qld | Perth, WA

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

We have an exciting opportunity to join our Senior Leadership team, reporting directly to the Vice President of Sales Area Australia & New Zealand. As Head of Parts & Service for one of the leading Original Equipment Manufacturers in the Australian mining industry, you will be accountable for all aftermarket sales and service support while leading an organization of more than 450 employees.

The ideal candidate for this role may reside either in Perth, Western Australia, or Brisbane, Queensland.

Key responsibilities:

• Promote a safety-first culture within the service teams and across the organization. Ensure regular reviews of safety processes and identify areas for improvement within our service centres.
• Develop and implement strategies to enhance and grow our parts and service business.
• Prioritize customers satisfaction and loyalty by implementing strategies to effectively address their needs.
• Assess and develop new business opportunities by maintaining strong relationships with existing and potential customers.
• Continually improve the service process (including workshop, warehouse, and field service) to ensure profitability and efficiency while maintaining relevant quality control standards.
• Drive positive change by integrating Sustainability into our business practices and foster a culture of responsibility.
• Expand our digital customer offering as well as implement digital tools within our own operations.

Your profile

You have demonstrated experience in aftermarket sales and service operations. Familiarity with the Australian mining industry in which Sandvik operates is important while understanding the aftermarket landscape, customer needs, and industry trends is essential.

Demonstrated ability to develop and execute strategic plans for aftermarket business growth as well as strong leadership, decision-making, and communication skills are vital. Understanding of different business models, pricing strategies, and customer segmentation.

Knowledge of supply chain management, inventory control, and logistics is valuable, as well as the ability to address complex challenges related to aftermarket operations.

Exceptional interpersonal and negotiation skills are needed, enabling effective relationship-building with clients and stakeholders.

A bachelor’s degree in business administration, engineering, or a related field is required, while a master’s degree (e.g., MBA) would be looked on favorably.

What we offer

Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure.

Work from the comfort of your own home with our flexible work arrangements, and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future. This role also comes with a car allowance and a short-term incentive bonus to reward you for your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Recruitment and Talent Manager

Sam Lingman

samantha.lingman@sandvik.com

Applications close: 17th May 2024