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Feedback and Warranty Specialist

Are you motivated by identifying opportunities for product improvement and solving complex challenges? The Underground Drilling division is currently seeking a Feedback and Warranty Specialist to join our team in Tampere, Finland. In this permanent position you will have the opportunity to work in truly global business environment, supporting our customers in achieving high-performing and reliable operations.

Some words about us

The Underground Drilling division within Business area Mining is an industry leading global provider of drilling equipment for underground mining and tunneling industry with focus on technology development and future innovative solutions to enable sustainable operations for our customers. Sandvik Mining and Construction Oy’s Tampere site is a global technology and manufacturing center for Underground Drilling equipment.

Your Mission

As Feedback and Warranty Specialist, your main responsibility is to collaborate closely with local sales area teams to identify and define product improvement needs and development ideas. You will also play a key role in recognizing recurring quality issues and ensuring that relevant information is effectively communicated to the appropriate stakeholders. Success in this role requires strong collaboration skills and the ability to understand complex technical solutions.

Main Responsibilities

Manage feedback handling by defining needs raised by sales area teams and customers.
Coordinating and communicating these needs across internal stakeholders while maintaining active dialogue with sales areas regarding progress
Analyze data to identify trends, recurring issues and similarities that can lead to product improvements and quality initiatives.
Support in warranty handling activities such as claim management
Contribute to the continuous improvement of tools, systems and processes

Your Background and Profile

We are seeking a customer-oriented problem solver in our team. You hold a suitable degree (BSc or MSc) in Engineering - such as Electrical, Automation or Hydraulic Engineering. You have a strong technical orientation with the ability to understand how complex systems interact. You are eager to deepen your expertise and continuously expand your knowledge.

You thrive in a collaborative, international environment and enjoy working with global stakeholders. You have previous experience in the manufacturing industry and preferably in the aftermarket business as well. Analytical skills and the ability to recognize patterns between different technical phenomena are considered valuable assets. Fluency in English is essential for effective communication in our international setting. Experience with CRM and engineering tools - such as Salesforce and Teamcenter - are considered an advantage.

What is in it for you?

We offer you versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits, hybrid work and inclusive corporate culture focused on sustainable development.

We believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Sandvik has an inclusive company culture where our values are Winning together, Curiosity, Responsibility, and Customer focus.

Contact information

For further information about this position please contact:

Antti Laihomäki, Feedback & Parts Support Manager, +358 50 317 1533 (available on Wednesdays 13-14 & Fridays 9-10 EET).

HR Services Finland, tel. +358 800 1 44444 (weekdays between 9-11 and 13-15, EET).

Want to join our team?

Submit your application and CV including your salary expectation at home.sandvik/careers by Sunday November 23rd, 2025. Click apply and include your resume and cover letter in English. When applying, please make sure to also attach your cover letter when asked to upload your CV. Please note that we don’t accept applications by email.

Job ID: R0084950

About us

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions. In 2024, the group had approximately 41.000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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