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Warranty Specialist

Sandvik Mining is looking for a Warranty Specialist

If you have a strong warranty background and a passion for driving operational excellence, we have an exciting opportunity for you. Sandvik Mining is a global leader in equipment, tools, parts, service, and technical solutions for the mining and construction industries

Key Performance Areas:

The Warranty Specialist is responsible for driving continuous improvement in warranty processes, systems, and performance across Sandvik’s U.S. operations. This role ensures that warranty data is accurately captured, analyzed, and used to inform product reliability improvements, cost reduction strategies, and customer satisfaction initiatives.
In addition to process leadership, this role is instrumental in the development and implementation of comprehensive warranty training programs for both internal teams and external customers. The Lead provides ongoing support to ensure accurate and efficient warranty processing, including claim submission, validation, and resolution. They serve as a key point of contact for both internal stakeholders and external partners, helping to identify and resolve warranty-related issues, and ensuring alignment with Sandvik’s global standards and customer expectations.

MAIN RESPONSIBILITIES

Warranty Process Leadership

Develop and implement standardized warranty processes across business units.
Ensure compliance with global warranty policies and procedures.
Ensure compliance with local sales area policies and procedures
Lead cross-functional teams to resolve systemic warranty issues and drive root cause analysis.

Training & Enablement

Design and deliver warranty training programs for internal departments (e.g., service, sales, quality) and external customers or dealers.
Create training materials, guides, and digital resources to support warranty education.
Conduct onboarding and refresher sessions to ensure consistent understanding of warranty procedures.

Customer & Stakeholder Support

Provide direct support to internal teams and external customers in warranty claim processing, documentation, and issue resolution.
Act as a subject matter expert for warranty-related inquiries and escalations.
Collaborate with customer service, field service, and product support teams to ensure a seamless warranty experience.

Data Analysis & Reporting

Analyze warranty claims data to identify trends, root causes, and improvement opportunities.
Report on key warranty metrics (e.g., cost per unit, failure rates, turnaround time).
Collaborate with engineering and product teams to feed insights into product development and reliability improvements.

Continuous Improvement

Drive initiatives to reduce warranty costs and improve product reliability.
Facilitate workshops focused on warranty and quality improvement.
Benchmark best practices and implement innovative solutions across the organization.

EXPERIENCE

5+ years of experience in warranty, quality, or reliability engineering roles.

EDUCATION

Bachelor’s degree in engineering, Quality Management, Business, or related field

COMPETENCIES

Proven experience in training development and delivery.
Strong analytical skills with experience in data visualization and reporting tools.
Familiarity with Six Sigma, Lean, or other continuous improvement methodologies
Excellent communication, facilitation, and leadership skills.
Experience in mining, manufacturing, or heavy equipment industries preferred.

Benefits

Sandvik offers an exceptional benefits package, including:

Benefits eligibility starting 30 days after hire.
Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).
Paid vacation with up to 40 hours available to carry over annually.
Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions.
Tuition reimbursement for continued education.

How to apply

For immediate consideration, please apply online at www.sandvik.com/career to the Warranty Specialist position, Job ID# R00

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