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Service Specialist-Drill

Sandvik Mining India is looking for

Service Specialist- Drill

Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Scope

The Service Specialist-Drill is responsible for providing support to customers’ business, by providing service and technical support on Drill (By means of improving availability and performance of machines with a focus on reliability centred maintenance practice) and effectively transfer knowledge of maintenance and repair processes to Site service engineers and technicians. posting is at Dariba Mines,Rajasthan.

Key performance areas

Environment, Health and Safety

Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers.
Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the health and safety of any other person in the workplace.
Comply with EHS Legal requirements, the Sandvik Environment, Health and Safety Policy, and any reasonable instructions, procedures or systems of work which are given in the interest of providing safe workplaces and eliminating environmental harm.
So far as reasonably practicable ensure that the workplace, and all associated fixtures, fittings and plant are provided and maintained so that they do not pose a risk to the health and safety of any person, or the risk of harm to the environment.

Key Responsibilities

Perform repair and maintenance of Sandvik equipment. Carry out the repair of equipment breakdowns at the work face, as and when required.
Provide product support on technical issues.
Actively promote genuine Sandvik spares.
Assist with completion of supportive production documentation – Product manuals and technical support information.
Carry out scheduled audit of equipment.
Identification and feedback of equipment defects, for taking up the concerns with Product company.
Support the compilation of accurate data for warranty process.
Perform fault diagnosis and troubleshooting on equipment.
Keep technical personnel advised of any relevant information e.g. Service Bulletins.
Become a safety leader by demonstrating and participating to improve the zero-harm culture.
Adhere to all Sandvik Policies and Procedures.
Adhere to all Sandvik EHS Policies and Procedures.
Implement improvement suggested by Product company.
Eliminating repetitive failures and improve component performance.
Carry out planned maintenance in workshop, ensuring 100% compliance with all job plans.
Analyse lubrication oil test reports to assess condition of equipment and suggest corrective action on maintenance planning to improve the equipment reliability.
Prepare RCAs (Root Cause Analysis) based on site guidelines and provide guidance for course of correction.
Ensure all tooling used in maintenance of equipment is suitably maintained and checked for safe operation.
Analyse MTTR / MTBF for all equipment at respective site on weekly basis and take corrective measures to reduce MTTR & increase MTBF.
Liaise with customer to seek feedback on product performance.
Prepare SOP on maintenance and repair practices.
Support development of colleagues & peers by conducting on the job & classroom training i.e. Impart analytical troubleshooting and fault Diagnostic training.
Develop successor’s while in the role.

Important Aspects Of The Role Are:

Service Excellence
Customer Interaction
Product Knowledge
Communication Skills

Critical Success Factors

A team leader with practical “Hands-on” approach.
A self-motivated & open personality combined with strong leadership skills.
Capacity to build good customer relations.
Computer literacy including MS-Excel, Word and Power point.
English communication skill.
Ability to work as part of a broad, integrated team
Strong Customer service focus
Excellent communication and interpersonal skills.
Flexibility to work within customer requirements, including customer sites, other sites and Underground.
Ability to challenge difficult mining condition and plan to achieve operational performance in adverse working condition.
Continuously improve and update personal knowledge with respect to product development and technical innovation.
Strong safety focus and understanding and awareness of safety in a mining and / or heavy industrial environment.
Possess an excellent ability to read schematics
Excellent diagnostic ability to troubleshoot maintenance problems.
Ability to inspect all major jobs before releasing the equipment.
Experienced at understanding and communicating the cost implications of incorrect maintenance.
Ability to transfer knowledge early to another person through coaching and mentoring.

Your profile

A result oriented & experienced professional with 5-8 years of hands on and leadership experience of handling service of Drill in civil or mining applications
You have practical experience of critical troubleshooting of Drill
Degree/Diploma in Engineering
Good people management capability and ability to train people.
Should have been actively involved in the service operations in a complex service set-up and multi-cultural environment.
Must have worked in a Contract situation with Sandvik equipment on a customer site to clearly understand the cost implications of incorrect maintenance.

Relationships

Reports to: Central Product Specialist - Drill

Benefits

Sandvik offers a competitive total compensation package including comprehensive benefits. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to apply

Click ‘Apply Now’ button, or access the Sandvik website home.sandvik/careers

Applications close: 23rd Dec 2025

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