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Administration Support

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Job Summary

Sandvik is seeking applications from motivated individuals for Administration Supportbased in Balikpapan – Kalimantan Timur.

This role plays a critical part in ensuring the smooth execution of service operations by providing comprehensive administrative support to the service team. The Admin Service position is responsible for maintaining accurate documentation, coordinating schedules, managing system data, and supporting parts inventory to enable efficient service delivery and excellent customer experience

MAIN RESPONSIBILITIES

Customer Support: handle inquiries related to service requests, warranties, and follow-ups, provide timely updates and resolve administrative issues.
Scheduling & Coordination: arrange service appointments and coordinate technician schedules, communicate with customers regarding service timelines and updates.
Service Documentation & Records: maintain accurate records of service jobs, work orders, and customer requests, ensure proper filing and documentation for compliance and audits.
System & Data Management: update service management systems with job status, customer details, and billing information, generate reports for service performance and KPIs.
Parts & Inventory Support: assist in ordering, tracking, and managing spare parts for service jobs, monitor stock levels and report shortages.
Compliance & Process Adherence: ensure all service processes follow company policies and safety standards, support internal audits and documentation reviews.

COLLABORATION WITH OTHER BUSINESS LINE

As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions, including Business Line Managers and factories in Tampere and Alachua.
Direct report to Service & Workshop Superintendent / Service Manager and indirect report to CSSR Supervisor, Logistic Manager, and CSSR, Inventory & Pricing Manager in Balikpapan.
Coordinating closely with warehouse personnel to ensure accurate inventory handling and timely dispatch.
Collaboration with technicians to ensure timely resolution of technical issues and smooth coordination of service activities

HEALTH & SAFETY

Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.
Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

PREFERRED ENVIRONMENT & MOBILITY

Field - Any environment (Location Sandvik Sites / Projects ).
Willing to travel globally within Sandvik area and/or from site to site within country of Indonesia.

EXPERIENCE & QUALIFICATIONS

High school or equivalent experience. Bachelor’s degree in relevant field with having post-secondary education/training in business or supply chain discipline would be an advantage.
More than 1 year of experience in a Service environment, specifically in Admin Service, distribution, or other relevant roles
Proficient skill in English with written and verbal communication skills.
Proficient in using Microsoft office.
Strong attention to detail with organizes and time management skills.
Can-Do attitude.
Ability to travel regionally or stationed on site.
Prior exposure to ERP, WMS, TMS and EHS management systems (experience with Aurora and DI is an advantage)

Only candidates who meet the qualifications will be processed

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

By submitting your resume and application information, you authorize Sandvik to transmit and store your information in our database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

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