Myynti ja Tuotepalvelu

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Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions, productivity and profitability targets, always with the customer in focus. We have Customer Service Specialists located all over the world, creating a diverse environment, and holding a high level of expertise & service mind-set. We are looking for a Customer Service Team Lead to lead our customer service team in France.

The primary responsibility of the role is as follows:

50/50 job role – Team Lead and Customer Service specialist (Refer to Customer Service Specialist job description for other responsibilities)
To efficiently lead, develop, and implement the Seco strategy
Act as the first point of contact for team escalations or support relating to operational tasks
Create and update operational processes when required
To assist the Customer Service Manager with recruiting, training, and inducting individuals to the customer service team
To review the support provided by GIST and suggest improvements
Monthly meeting with CS Manager
Be an active member of the Europe Extended Management Team
Drive department meetings in the absence of the CS Manager
Promoting a positive and professional customer experience at Seco events and customer visits
Analysis of data and KPIs to ensure we are providing a leading customer service experience and supporting our strategy
Process owner for Customer Service compliance processes
Approver for processes, system requests, compliance, etc
Lead by example and according to the Sandvik Values
Special responsibilities within the role may occur due to market demands.
Admin rights in all the operational systems CS works in.
Act as a coordinator for new solutions and ways of working
Actively be a part of M3 Swarms

People Responsibilities:

Performance management - Conduct performance dialogues every 6 months with each individual
Team development
Authorize holiday requests for team members (Max 2 days)
To coach, mentor, motivate, and support the team
You have strong social and communication skills and serve as the motivational source towards your team.
You have a natural way of thinking pro-actively to be one step ahead and drive improvements efficiently within your team towards a true pro-active work environment.

Educational Qualification:

Vocational or University Degree from a relevant field of study or equivalent experience.

Experience:

5 years+ in a Customer Service environment years in a Customer Service environment.
Knowledge of Office 365
Understanding of the importance of a customer database
Knowledge of an ERP system

Our Seco culture

Our core values of Winning Together, Curiosity, Responsibility and Customer focus enable us to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our products further.

As selection and interview will be made continuously during this recruitment, we advise you to send your application as soon as possible and no later than th January 2026.

Apply