Tuotehallinta
Product Specialist Technicians
Product Specialist Technician (8)
Sandvik Mining and Construction RDC is a business unit based in Lubumbashi, part of Sandvik Mining and Rock Solutions, a business area and leading supplier of equipment, tools, services, and support for the mining industry. We also provide solutions and expertise across a wide range of applications such as rock drilling, rock cutting, loading and hauling, tunnelling, and quarrying.
We conduct our operations sustainably and responsibly. To achieve this, we always act following our high ethical standards, prioritising safety and consistently showing respect for the environment and the communities in which we operate.
Scope
Responsible for standard maintenance, repairing, inspecting and commissioning service projects, taking client and Sandvik context and requirements into account. Strong customer focus in approach to execution, works unsupervised in workshop and/or at the customer site.
Your mission
Maintain products and equipment at the customer site or own premises independently.
Operate equipment and explain the functionality of hydraulic and electric systems to junior service technicians or customers.
Identify components, explain basic functionality and conduct maintenance and repair work accordingly.
Conduct root cause analysis (RCA) to identify problems.
Provide preventive and cost-efficient repairs.
Download control system data and upgrade software, under supervision.
Conduct Equipment Audits, Identification of Parts Required, Perform Quotations and Organise Job Scheduling
Personal Leadership
Ensures that all activities are carried out in accordance with Sandvik Values and applicable policies and Procedures. Takes responsibility for personal development and enhancement of skills.
Safety and Environment
Complies with Sandvik Mining EHS policies and applicable government, customer or industry regulations or requirements. Identifies and reports any unsafe work practices.
Key responsibilities include:
Business Growth and Development
Identifying opportunities for expanding services: Analyzing market trends and customer needs to identify potential new services or areas of specialization that can attract more customers and increase revenue. Building and maintaining customer relationships: Providing excellent customer service, building trust with clients, and encouraging repeat business and referrals through positive interactions and quality work. Networking and partnerships: Building relationships with other businesses, suppliers, or industry professionals to create partnerships that can lead to new business opportunities or collaborations. Continuous learning and skill development: Staying updated on the latest automotive technologies, tools, and techniques to provide high-quality service and differentiate the mechanic shop from competitors.
Your profile
We are looking for a technician with an Advanced Certificate/ Diploma in Engineering with 4 years of relevant experience in surface or underground mining. You can maintain Sandvik equipment, and you possess a valid driving license. As we act in a global context, you master English, French, and computer literacy.
A glimpse of our Culture
Sandvik is an Equal Opportunities employer and seeks to recruit, retain and develop staff from all sectors of the community and will ensure that no applicant or staff member receives less favorable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.
At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.
Want to Join Our Organisation?
If you are committed to innovation, customer satisfaction, and excellence in safety, we encourage you to apply online at www.home.sandvik/careers, by no later than August 14, 2025.
Job Req. ID: R0081879
Deadline: August 14, 2025
Requisition Number: R0081879