Ventas y servicios de productos

Product Specialist - Load & Haul

Sandvik Mining
Product Specialist - Load & Haul – WA/NSW/QLD

About the Opportunity

Responsible for delivering high-quality technical support for the Sandvik Load and Haul product line, while also contributing to the development of technical capability across both our customers and internal teams.

Responsibilities

Provide on-site technical assistance to resolve issues.
Build strong customer relationships to ensure a positive experience and loyalty to the Sandvik brand.
Travel within the Sandvik ANZ region to deliver technical support to Sandvik employees and customers.
Deliver technical training to the service network on correct operation, maintenance, and troubleshooting practices.
Support end users, operators, and service personnel with complex technical issues.
Provide feedback to Technical Support Managers and Factory Product Engineering to support equipment or operational improvements.
Assist with collecting accurate data for warranty claims and engineering enhancements.
Review spare parts recommendations with the Parts organisation.
Provide information to ensure accuracy of Machine Life Operating Costs (MLOC).
Investigate warranty claims proactively and reactively, enhancing customer satisfaction and providing feedback to the Warranty Analyst.
Facilitate both technical and operational training—approximately 70% classroom-based technical training and 30% one-on-one onsite operational training.

About you

You will hold a relevant Mechanical and/or Electrical Trade Certificate (or equivalent) and bring a minimum of seven years’ post-trade experience within underground mining operations & Certificate IV Training and Assessment. You have advanced knowledge and hands-on experience with Sandvik equipment specific to your department or division, and previous experience in a similar role will be highly regarded. You are confident delivering technical training to maintenance personnel and equipment operators, supported by strong written and verbal communication skills and excellent interpersonal abilities that enable you to build effective customer relationships.

You are proficient across relevant computer systems, able to perform under pressure, and respond quickly to operational needs while meeting required timeframes. Adaptable and flexible, you thrive in changing environments and work collaboratively as part of a diverse, integrated team.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

Flexible working arrangements, work from the comfort of your own home up 40% of the work week
Company-wide Bonus scheme to reward your hard work and dedication.
Training and development opportunities, from extensive internal programs to contributions towards external studies.
Company-funded paid parental leave, with superannuation contributions during the leave period.
Sandvik Wellness Program to support and enhance your health and wellbeing
Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Employee Referral program, earning up to $5,000 per successful referral

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

How to apply
Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/

For further information about the role please reach out to Talent Acquisition Specialist – Zelda Fowkes, Zelda.fowkes@sandvik.com

Applications close: 15 January 2026, or prior if ideal candidate selected.

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