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Customer Service Manager - North Europe

Do you want to lead an experienced regional team and shape how customer service creates value? At Seco, we’re looking for a Customer Service manager; a key role in driving performance, profitability, and customer experience – with real influence and room to lead!

About us

We’re a global, functionally organized Customer Service organization within Sales & Marketing, supporting growth, productivity, and profitability with the customer at the center. With Customer Service professionals located around the world, we combine deep expertise, strong collaboration, and a genuine service mindset to create value across the entire customer journey.

About the job

This role holds overall responsibility for delivering a strong, consistent customer experience across North Europe. Your focus is on leading and developing an experienced Customer Service team, creating clarity, engagement, and high performance in day‑to‑day operations. Customer Service is a key driver of both profitability and productivity, and you play a central part in simplifying and improving ways of working – always with a clear focus on what creates real value for customers and the business. As a member of the North Europe Leadership Team, you contribute actively to regional priorities and decisions, working closely with Sales & Marketing and other key stakeholders.

Location and flexibility

The location for this position is preferably Fagersta, Sweden with expectations to be on site two-three days per week.

Your profile

We’re looking for someone solid experience in Customer Service leadership within a complex, international environment. A strong understanding of end‑to‑end customer fulfilment processes (such as Forecast to Deliver) is essential, along with the ability to balance customer value, operational efficiency, and business priorities.

Key experience and capabilities include:

• Leading and developing experienced Customer Service teams
• Strong change management skills in fast‑moving environments
• Driving profitability and productivity through improved ways of working
• Delivering on KPIs and targets aligned with strategic direction
• Making firm, balanced decisions across cost, quality, performance, and well‑being
• Building, maintaining, and leveraging strong internal and external networks
• Excellent written and verbal communication skills in English

Equally important is your leadership style and mindset. You have strong social skills, a clear service mentality, and the ability to motivate experienced professionals create engagement and trust. Your proactive, forward‑looking approach helps stay one step ahead, drive continuous improvement, and build a high‑performance culture — always with the customer in focus.

Our Seco culture

At Seco, we're united by a spirit of collaboration and a shared curiosity to learn and grow. We take responsibility for our actions, stay focused on our customers, and believe in winning together. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Curious about our workplace and benefits? Read more on our website. You’re also welcome to visit our LinkedIn or Facebook to get to know us and our products further.

Contact information

For further information about this position, please contact Wendy Freeman, hiring manager, wendy.freeman@secotools.com

We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.

Union contacts – Sweden

• David Romlin, Unionen, +46 (0)70-608 46 90
• Jörgen Andersson, Akademikerföreningen, +46 (0)70-548 10 70
• Benny Christiansen, Ledarna, +46 (0)70-523 50 60

Recruitment Specialist: Anton Karlsson

How to apply

Send us your application no later than March 22nd, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0089608.

For more information about our recruitment process, please contact HR Services at hrservices.sweden@sandvik.com.

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