Sales and Product Service
Sales Development Manager– Screening Media & Wear Protection Africa
At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive.
We are looking for a proactive and results-driven sales development professional with extensive experience in screening media, wear protection and the African aftermarket sector. The ideal candidate will have strong commercial and technical insight, a proven ability to identify growth opportunities, develop customer-focused strategies and build high-performing teams. You should be a confident communicator and relationship builder who can work effectively across a matrix organisation, manage priorities independently and collaborate with sales, marketing and product teams to deliver sustainable business growth and an excellent customer experience. A valid driver’s licence and willingness to travel across Africa are essential.
Purpose of the role:
Responsible to actively develop Sales in across Africa and build a highly capable and dedicated Sales development and Support team that enables the sales organization to improve customer satisfaction and improved market shares. The role requires a proactive, results-driven aftermarket AM focused individual, playing a key part in identifying growth opportunities within the business segment, driving customer success, and strengthening client relationships.
The job responsibilities:
- Drive sales growth and market development for Screening Media and Wear Protection across Africa.
- Support quotations, pricing, margin optimization, and business development initiatives.
- Analyse market trends, customer needs, to identify growth opportunities and protect market share.
- Develop and execute WIN plans, customer success strategies, and lifecycle solution initiatives.
- Build strong customer relationships through technical support, training, and regular performance reviews.
- Collaborate with sales, marketing, and product teams to deliver a consistent customer experience and bundled solutions.
- Monitor key business and customer KPIs while driving continuous improvement in service delivery and customer satisfaction
Competences
- Mandatory knowledge of screening media and wear protection
- Good understanding of mining site plants and process engineering
- Ability to work in a matrix organization environment
- Sound judgement and problem-solving ability
- Listening and logic interpretation
- Strong customer orientation
- Advanced communication skills
- Must be flexible and self-reliant, self-starter
- Excellent time management
- Strong business development and team development capabilities
- Strong understanding and compliance with Health and Safety in the workplace
- Ability to function independently and with responsibility and managing teams
- Follow-through ability to complete tasks
- Computer Literacy – MS Office
Education & Experience
- 8+ years in screening media and wear protection business
- 8+ years of experience in the African aftermarket sector, preferably within the mining, construction, or manufacturing industries.
- Strong understanding of market dynamics, pricing strategies, and margin optimization.
- Proven track record of formulating and executing successful strategies for customer retention and account growth.
- Experience in developing training materials and customer success programs.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced, customer-focused environment
- Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce).
Other requirements
- Driving licence
- The work includes travelling to customers and Sandvik sales entities in Africa